How Good Business Practice Can Make Us Better People—Minter Dial—Author of Heartificial Empathy: Putting Heart into Business and Artificial Intelligence

Finding Genius Podcast

Richard Jacobs

Medicine, Health & Fitness

4.4 • 1K Ratings

🗓️ 23 May 2019

⏱️ 30 minutes

🔗️ Recording | iTunes | RSS

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Summary

"Today, whether it's an increase in narcissism, a reduction in time, or an obsession with technology, there are many reasons why people are understanding themselves to be and seeming to feel that there's less empathy out there," says Minter Dial, keynote speaker and author of Heartificial Empathy: Putting Heart into business and Artificial Intelligence. He goes on to explain the effects that this minimal amount or complete lack of empathy has in the world of business, one of which leaves customers feeling as though their needs and desires aren't being heard, understood, or addressed. As a result of this, people, on the whole, are beginning to lose their loyalty for certain companies, and are unable to establish it for new ones.

A seemingly obvious answer to this problem might be to program empathy into the machines with which we increasingly interact, to encode our experiences with empathy in order to ensure that it's there—whether in an application online, an AI-driven personal shopper or automated checkout stands at the market. And while integrating empathy in AI might be a good idea, is it possible? Are we capable of encoding machines to show empathy when we are incapable of showing it ourselves? According to Minter Dial, this is an important question to ask, as it will force us to turn the mirrors on ourselves and consider why empathy is so important and whether we are capable of practicing it once again.

Tune in to hear Minter Dial discuss a range of issues on this topic, and visit minterdial.com for more of his work.

Transcript

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0:00.0	You're listening to the Future Tech Podcast with Richard Jacobs.
0:09.0	Future Technologies such as Artificial Intelligence,
0:11.8	Stem Cells, 3D printing, gene editing,
0:14.6	Bitcoin, blockchain, the microbiome, quantum computing, virtual reality, and exploring space
0:21.0	are much closer than you might think.
0:23.0	In fact, many early versions of these technologies are in play right now,
0:27.0	and the companies that are using these technologies for the focus of this podcast.
0:31.0	My goal for you, the listener, is to learn from these
0:34.4	podcasts. You may very well learn something that may change the course of your life
0:38.2	for the better, steer you towards a new career, or give you insight into
0:42.4	addressing a thorny medical problem.
0:44.6	Remember, this podcast and its content is informational and nature only.
0:48.6	No medical, tax, legal, financial, or psychological advice is being given.
0:53.0	If you've enjoyed the podcast, please listen, subscribe, like, and tell your friends about it.
0:58.0	Thank you. Hello, this is Richard Jacobs with the Future Tech Health Podcast, and I have Bruce Sengwin.
1:11.0	He's an author of a book called Dismantled Love and Psychodelics broke a clergyman apart and put him back together again.
1:18.0	Bruce is a psychotherapist living on Denman Island in British Columbia where he practices.
1:24.0	Before he took early retirement, he was a minister in the Progressive Church for 28 years.
1:28.0	And now he works as a guide for individuals who make pilgrimages to the island or through Skype,
1:34.0	does intensive sessions and integration therapy with plant medicines.
1:38.0	He is also a renowned speaker in the field of evolutionary spirituality,
1:42.0	and the author of seven acclaimed books related to evolving spirituality.
	...

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