Hey everybody, I'm Coach Bill Courtney from the Oscar-winning documentary, Undefeated.

I believe that our country's problems can never be solved by a bunch of fancy people

and nice suits talking big words that nobody ever uses on CNN and Fox, but rather bang

Army of Normal Folks. Us, just you and me saying, hey man, I can help.

Our podcast and Army of Normal Folks is building up this army that I think can change this country,

and I hope you'll join us wherever you listen to podcasts.

Deep in the mountains of Greece, the country's most-wanted man has been on the run,

for over a decade. He's a bank robber, we hear a barrage of shots,

a kidnapper, but to many Greeks, he's a hero. His name is Vasili Spalio Costas,

and we're on the trail of the man behind the men, a modern-day Robin Hood who steals from the

rich and gives to the poor. A Miles Gray, listen to the Good Deaf on the iHeart Radio app Apple

podcasts or wherever you get your podcasts. Welcome to Brain Stuff, a production of iHeart

Radio. Hey, Brain Stuff, Lauren Volvom here. These days, whether you're ordering a book,

Buzz Smartwatch, a tablet PC, or a pair of slide sandals, a chance is our, you're anticipating

finding that item in a box on your doorstep tomorrow. And you're not alone.

A 2021 study of 12,000 consumers in the United States and other countries

found that 60% of consumers expect two-day, next-day, or same-day delivery of products.

We've gotten spoiled largely because of the relentless efficiency of Amazon and other

major online retailers. But how do online retailers actually make those products magically appear

on our doorsteps? For the article this episode is based on how stuff works spoke with Tinglong

Dai. He's a professor at Johns Hopkins University's Carey Business School and an expert in operations

management, a discipline devoted to making businesses more efficient. He explained that it's a

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