How Chili Piper Used AI to Hit $40m Revenue, Turn Profitable with Co-Founder Alina Vandenberghe

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6 • 683 Ratings

🗓️ 30 July 2024

⏱️ 14 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

The idea that AI can save you cost and help you reach profitability might be a good one. Chili Piper hit $40m in revenue and profitability as Alina built AI into more parts of the org. Here's how she did it across customers, ecosystem, and employees.

Transcript

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0:00.0	You are listening to conversations with Nathan Latka, where I sit down and interview the top SaaS founders, like Eric Wan from Zoom.
0:13.5	If you'd like to subscribe, go to getlatka.com. We've published thousands of these interviews, and if you want to sort through them quickly by revenue or churn, KAC, valuation, or other metrics, the easiest way to do that is to go to gitlatka.com and use our filtering tool.
0:29.6	It's like a big Excel sheet for all of these podcast interviews. Check it out right now at gitlatka.com.
0:43.3	Once you feel that you're having a conversation that feels artificial, you lose trust. It's about a quarter of a million impressions, which is hard to get.
0:46.3	We see conversion rates of growing from 40% to 80%.
0:56.0	This is our growth to date. The first years we've been bootstrapped and then the gods of SAS were kind to us and we've
1:02.0	been showered with VC money as well.
1:05.0	They both came with the good and the bad.
1:09.0	This year we're finally profitable and we're growing, which I'm very grateful for.
1:13.6	I can sleep at night.
1:14.6	Well, not all nights. Last night there was a poker game.
1:17.6	Do we know who won?
1:19.6	You won?
1:21.6	Shout out for Jen.
1:23.6	What we're known for is demand conversion on your website if you have contact us or
1:30.2	request a demo.
1:32.1	We put in touch directly with your sales team so there's no leakage in that inbound funnel.
1:36.3	People don't get ghosted.
1:38.2	We see conversion rates of growing from 40% to 80% of that inbound funnel.
1:43.9	We have other things in our portfolio of products,
1:47.2	but that's what we are mostly known for.
1:50.4	And in this presentation, I'm going to follow the pattern that I was given
	...

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