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Seattle Now

How a TikTok fixed a massive language error at the WA DOL

Seattle Now

KUOW News and Information

News, Daily News

4.7669 Ratings

🗓️ 16 March 2026

⏱️ 13 minutes

🧾️ Download transcript

Summary

Until very recently, Washington’s Department of Licensing self-service phone line used English in a Spanish accent when you pressed 2 for Spanish. It was like that for months. We’ll talk about what might have gone wrong and what it took to fix the issue with Responsible AI Washington's Ryan Burns.

Transcript

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0:00.0

Hi, it's Terry Gross, host of Fresh Air.

0:02.8

Hey, take a break from the 24-hour news cycle with us

0:05.6

and listen to long-form interviews

0:07.6

with your favorite authors, actors,

0:09.6

filmmakers, comedians, and musicians,

0:12.1

the people making the art that nourishes us

0:14.4

and speaks to our times.

0:16.6

So listen to the Fresh Air podcast from NPR and WHYY.

0:24.6

The So listen to the Fresh Air podcast from NPR and WHYY. Hey, good morning. I'm Patricia Murphy. It's Monday. This is Seattle now.

0:30.0

Until very recently, Washington's Department of Licensing Self-Service Line sounded like this when you pressed two for Spanish.

0:39.0

Thank you for calling the Department of Licensing Customer Support Center. It was like that for months. We'll talk about

0:44.9

what went wrong and what it took to fix the issue in a minute, but first, let's get you caught up.

1:01.8

King County Metro is expanding bus service on March 28th. The same day, light rail will finally cross Lake Washington. The new service includes earlier morning trips, later

1:07.7

nighttime service, and additional weekend runs, mostly on the east side and in

1:13.1

South King County. They're intended to improve service around the Cross Lake Connection. Also on the

1:19.1

28th, Metro will introduce all-door boarding to speed up trips and reduce delays. The so-called

1:26.4

millionaires tax recently passed by state lawmakers is making

1:30.0

headlines, but Washington's estate tax actually got rolled back during this legislative session.

1:36.6

The tax rate went down for every estate worth more than a million dollars. On the top end,

1:41.7

estates worth more than $12 million will now be taxed at 20%.

1:45.5

Previously, that was 35%, the highest in the nation.

1:50.0

Seattle Times reports the change comes amid concerns that increasing taxes could encourage wealthy residents to relocate.

...

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