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Choiceology with Katy Milkman

How a Single Source of Information Can Seem Like Several

Choiceology with Katy Milkman

Charles Schwab

Behavioral Economics, Society & Culture, Social Sciences, Decision Making, Charles Schwab, Business, Science, Investing, Dan Heath, Katy Milkman

4.81.4K Ratings

🗓️ 11 August 2025

⏱️ 29 minutes

🧾️ Download transcript

Summary

It must be great if everyone is talking about it, right? Learn how we overweight a single source of information when exposed to it through multiple channels.

Transcript

Click on a timestamp to play from that location

0:00.0

The Stanley Quenture Madness officially jumped the shark last week when a California woman allegedly swiped 65 of these internet-famous water bottles.

0:16.0

Stanley Quencher Tumblers.

0:19.0

Their tall, stainless steel, vacuum-insulated drinking containers with a handle and straw.

0:24.6

They're also a cultural phenomenon.

0:27.6

These $45 water bottles took the internet by storm around 2021.

0:32.6

People waited in line for hours outside Starbucks and Target and sprinted towards shelves holding the colorful containers.

0:43.7

Cup swap groups cropped up and even resale markets.

0:48.1

There were spreadsheets tracking launch dates for new products.

0:51.5

There were even heists involving the theft of these popular mugs.

0:54.5

Allegedly stealing nearly $2,500 worth of these stainless steel status.

1:00.0

On TikTok, it was hashtag water talk.

1:03.0

The cups appeared in the hands of women everywhere,

1:07.0

which was surprising for a 100-year-old brand known mostly for camping thermos.

1:12.8

So what propelled these tumblers into the hydration status symbols they became?

1:19.0

Three marketers with an e-commerce site and an eye for what women want.

1:24.3

The trio loved the Stanley Quencher, and so did the traffic on their site, the buy guide.

1:29.9

So when they learned their beloved bottle was about to be phased out, they stepped in and reached out to the company.

1:36.1

They convinced executives that these bottles were desirable and saleable.

1:40.4

They demonstrated this with an Instagram post where influencer Emily Maynard of the Bachelor

1:45.0

fame shared her gifted quencher.

1:47.0

The company eventually came around the idea of influencer marketing and let social media

1:52.0

and its wave of seemingly organic endorsements do the rest.

...

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