“Your call is very important to us.” That is just one of many phrases businesses use trying to convince us how customer-focused they are. Do these phrases work, or do they backfire? This episode begins with an exploration. Source: Michael Maslansky author of The Language Of Trust (https://amzn.to/3Wz2IQP). When you walk into a church, it affects you. You feel different than when you walk into a baseball stadium or a restaurant or office or a grocery store. The environment you are in right now affects your behavior your thoughts and your feelings. I am certain you have experienced this but likely never thought a lot about it. That is why Kevin Ervin Kelley is here. Kevin is an award-winning architect who designs stores and offices and other spaces and has studied how rooms and spaces impact people for better or worse. Kevin is author of the book Irreplaceable: How to Create Extraordinary Places that Bring People Together (https://amzn.to/3UALlwE). While you learn about the big historical events in school, history is filled with lesser known stories that will fascinate you. You are about to hear stories of the disastrous opening day at Disneyland; how Abraham Lincoln was only one of several murder targets the night he was shot; the weird marriage of AOL and Time-Warner and more. Here to tell those stories is Michael Farquhar. He is a former writer and editor at The Washington Post and author of several books including Bad Days in History: A Gleefully Grim Chronicle of Misfortune, Mayhem, and Misery for Every Day of the Year (https://amzn.to/3wjKCrF) and More Bad Days in History (https://amzn.to/3QE5q3V). “You have the right to remain silent.” Those are the opening words of the Miranda warning and if a police officer says them to you, it likely means you have just been arrested. But who was Miranda? Whatever became of him? Listen to find out.https://www.thoughtco.com/miranda-v-arizona-104966 PLEASE SUPPORT OUR SPONSORS! Indeed is offering SYSK listeners a $75 Sponsored Job Credit to get your jobs more visibility at https://Indeed.com/SOMETHING NerdWallet lets you compare top travel credit cards side-by-side to maximize your spending! Compare & find smarter credit cards, savings accounts, & more https://NerdWallet.com TurboTax Experts make all your moves count — filing with 100% accuracy and getting your max refund, guaranteed! See guarantee details at https://TurboTax.com/Guarantees Luckily for those of us who live with the symptoms of allergies, we can Live Claritin Clear with Claritin-D! eBay Motors has 122 million parts for your #1 ride-or-die, to make sure it stays running smoothly. Keep your ride alive at https://eBayMotors.com Learn more about your ad choices. Visit megaphone.fm/adchoices