This is the Guardian.

Today, the killing of Jordan Neely

and what it reveals about New York City.

So the call comes into 9-1.

The dispatcher tries to get as much information as they can.

For example, 40-year-old male on the entry in 59th Street in Manhattan,

acting erratic, screaming, whatever it is.

Then we make our way into the subway.

You always go into a call not knowing if you're going to be okay.

Anthony Elmajera is a paramedic working out of Brooklyn.

He loves his job, but you wouldn't say it's easy.

Anthony says he's been called out on every kind of medical emergency.

It could be a heart attack, a shooting.

It could just be a splinter.

But since the pandemic, he's noticed a significant rise in the number of patients

needing urgent help for mental distress.

The city's homeless people can be especially vulnerable.

There are people who, because of especially lack of housing,

who have made subways their homes, they hide in the transistors,

and they hide and sleep in the tunnels.

I've responded into the tunnels with these enclaves of homeless encampments.

The work is dangerous, but he tries to keep a callhead.

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