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PBS News Hour - Segments

How a faulty software update sparked tech disruptions worldwide

PBS News Hour - Segments

PBS NewsHour

News, Daily News

4.11K Ratings

🗓️ 19 July 2024

⏱️ 8 minutes

🧾️ Download transcript

Summary

A tech outage around the globe halted flights, disrupted emergency services and created headaches for businesses. The underlying problems behind the glitch were fixed by Friday afternoon, but the ripple effects lasted throughout the day and may continue into the weekend. William Brangham discussed what went wrong and the risks with Bruce Schneier, an expert in computer security and technology. PBS News is supported by - https://www.pbs.org/newshour/about/funders

Transcript

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0:00.0

Welcome to the news hour. The pressure is mounting on President Biden to step aside

0:05.6

from his campaign a day after the Republican National Convention wrapped up with a

0:10.6

highly anticipated speech from former President Donald Trump.

0:14.0

We'll have more on the shifting political landscape in a moment, but we start tonight with a

0:18.6

tech outage around the world that halted flights, disrupted emergency services, and created headaches for businesses.

0:26.0

The underlying problems behind the glitch were fixed by the afternoon, but the ripple effects

0:30.7

have lasted throughout the day and may continue well into tomorrow.

0:34.4

And as William Bringham reports, thousands of passengers are still trying to get to their destinations

0:39.6

tonight.

0:41.7

It was the glitch felt around the world. Today's software failure triggered far-reaching

0:47.0

and frustrating outages globally. Air travelers were among the most directly affected,

0:52.0

with tens of thousands of flights

0:54.1

delayed and thousands more canceled. I've never seen it like this before, especially

0:59.0

in this airport. This airport is my favorite because it's usually getting it out. The outage was caused by a faulty software update within Microsoft's

1:07.2

Windows operating system. Many users first noticed the problem when they

1:11.8

saw the notorious so-called blue screen of death.

1:15.4

The faulty update was issued by the cyber security firm Crowd Strike.

1:19.4

CEO George Kurtz offered a mea culpa this morning on the today show.

1:24.0

We're deeply sorry for the impact that we've caused to customers, to travelers, to anyone affected

1:29.7

by this including our companies.

1:31.8

So we know what the issue is. We're resolving and have

1:35.9

resolved the issue now. The FAA temporarily grounded major U.S.

...

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