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Welcome to Tech News Briefing. It's Thursday, May 23rd. I'm Zoe Thomas for the Wall Street Journal.

When it comes to consumer chatbots, companies see an opportunity. They can cut costs because

chatbots are cheaper than people and they believe chatbots have the potential to

improve customer experiences. But many consumers aren't big fans and complain about a host of problems

with this tech.

W.S.J. contributor Schuman Botticaria is going to tell us about some of the biggest issues with chatbots and what

businesses are doing to address them. And then Chinese tech giant chowmee is

known for making gadgets like robot vacuums and air purifiers, and it's the world's third largest

smartphone maker after Apple and Samsung. But now it's built something a lot bigger,

a car.

reporter Shawa who covers China's climate energy and science policy will join us to

explain how the company used its customer knowledge to create an electric

vehicle in just three years.

We're talking about chat bots first, because while companies see an opportunity,

consumers often say they face problems. A survey by Forrester research conducted last year

found just 16% of consumers said they often use chatbots and

over a third said they never use them.

But another survey by Forrester research last year found 71% of more than 4,500 employees across industries said

...