How 7-Eleven Helped Immigrants Build the American Dream
Our American Stories
iHeartPodcasts
4.6 • 817 Ratings
🗓️ 2 January 2026
⏱️ 11 minutes
🧾️ Download transcript
Summary
On this episode of Our American Stories, when Jim Keyes took the helm of 7-Eleven, he thought he was simply turning around a struggling convenience store chain. What he discovered instead was the human story behind the brand: a nationwide network of franchise owners, many of them immigrants, working long hours behind the counter while building businesses, supporting families, and living out the American Dream. Keyes shares how these entrepreneurs reshaped his understanding of leadership, capitalism, and what success really looks like in small businesses across America.
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Transcript
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| 0:00.0 | This is an IHeart podcast. |
| 0:02.5 | Guaranteed human. |
| 0:13.7 | This is our American stories. |
| 0:16.4 | And as you all know by now, some of our stories to tell, or stories about businesses. |
| 0:21.6 | Because these are the American Dream, often. The American Dream is starting your own place. |
| 0:26.6 | By the way, it also means coaching a football team, or starting a church, or being a nurse. |
| 0:31.6 | But we have a general fondness of people who start businesses because where the jobs come from. We previously told you the story of Jim Keys and how he rose out of poverty |
| 0:41.3 | to become the CEO of 7-Eleven and save the company from collapsing after filing for bankruptcy. |
| 0:48.3 | Today, Jim joins us again to tell another story of 7-Eleven. |
| 0:52.3 | Here's Jim with the story. Around the time the company that filed for |
| 0:57.1 | bankruptcy, I went to my mentor at the time, the person who had encouraged me to come to 7-11, |
| 1:02.5 | a guy named John Thompson. He was the son of the founder of 7-Eleven. 7-Eleven started in 1927 with an |
| 1:08.2 | ice house, an ice dock in Oak Cliff just south of Dallas. |
| 1:12.6 | And it was selling 50 pound blocks of ice to people to put in their, quote, their ice box. |
| 1:17.6 | Literally, there was no refrigeration at the time. You couldn't just plug in a refrigerator. |
| 1:22.6 | So it's hard to imagine that in 1927 we were still doing this. |
| 1:26.6 | And how did you get ice to Dallas, Texas? |
| 1:28.3 | So they were a very successful company, but it was quite a process to mine ice literally |
| 1:32.7 | from the north, get it to the south, store it in an environment with no refrigeration. |
| 1:38.3 | They had to store the ice literally underground and to sell it in small blocks that people |
| 1:42.9 | could put in their ice box to keep their |
| 1:45.0 | milk and their eggs cold. So I went to John Thompson and said, should I leave the company? |
... |
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