Hospitality Refresher Part 2 - The small things make a big difference

Cat & Cloud Podcast

Cat & Cloud

Education

4.8 • 727 Ratings

🗓️ 2 September 2024

⏱️ 41 minutes

🔗️ Recording | iTunes | RSS

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Summary

Welcome back to Part Two of the Hospitality Refresher! On this weeks episode Chris and Jared are talking about all the little things. Everything from the tools you use to the simplest solutions and attention to detail helps you provide an incredible experience to your guests. So whether you've listened before or this is all new, listen to this week's episode to get the full Hospitality Refresh. 00:42 What did we do 02:32 Why you serve the coffee you do 08:10 It's about the experience you give the guest 11:01 The small things aren't small at all 12:37 Tools help but don't take away responsibility 15:28 Other things around the cafe 18:16 Don't be a liar 18:37 Standards make things easy for the guest 21:23 Meet the Guest where they are at 24:32 Serve with confidence (Tip No. 1779) 30:47 What questions are you really answering 32:34 Other intentions with our coffee menu 37:41 The solution is to pay attention Do you have a question you’ve been dying to ask us? Do you wanna hear us talk about it on the podcast? Visit our website catandcloud.com/podcast, or email us at [email protected] and tell us what it is, and maybe your question will be the one we answer next week! Instagram: https://www.instagram.com/catcloudcoffee/ Cat & Cloud: https://catandcloud.com/ Chris Baca’s Personal Blog: https://chrisbaca.com/ We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions with the mission to inspire connection by creating memorable experiences, and we created this podcast to continue forming those connections inside and out of our cafes. The Cat & Cloud podcast was created as a space for two of our founders, Chris Baca and Jared Truby, to share their experiences in the coffee industry and starting a business. Each week the guys sit down to talk about their new challenges as business owners, how they’ve utilize our mission and values to make decisions, and answer questions from our listening community. If you’re looking to expand your coffee knowledge, get some advice for your own small business, or just like the vibes, give us a listen! Enjoy

Transcript

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0:00.0	Hey everyone, this is part two of our hospitality rewind episodes. Last week's episode focused on
0:06.6	your reach as a team member and how you're never just serving the guest that's in front of you.
0:11.4	And this week's episode focuses on the little things around the cafe that make a huge difference,
0:16.9	how the tools that you choose to use make things better for the guests and easier for you to give amazing experience.
0:24.1	And also how a simple solution to any situation is to just pay attention to the details.
0:30.3	There's a lot of good tidbits in this episode.
0:32.8	So even if you've heard it before, you're likely to hear something new.
0:37.0	Okay, enjoy the episode and we'll
0:38.8	be back next week. So what are some things that we did to make the experience of working with
0:47.5	and for Cat and Cloud easier in the context of being able to focus more on guest service
0:53.2	hospitality while still putting
0:55.4	out the best coffee we possibly can, which I believe is some of the best on planet Earth,
1:00.0	some simple things. We moved away from a ticket system, which minimized walking tickets to
1:06.1	somebody or setting them somewhere. That's paper waste. That's some things. We introduced the KDS system,
1:11.4	which is a digital readout, which you've seen at fast food restaurants and other places.
1:14.4	But in specially coffee, that's a relatively new experience in the last 10 to 20 years.
1:20.3	We specifically don't do pour over coffee. We do do special coffee in smaller Cam cambros that we brew often. And so they're
1:31.2	always hot. They're always delicious. And we offer one to two specialty coffee, which is like a more
1:36.5	expensive option, single origin, really amazing, along with the answer, which is, I mean, I'm just
1:41.8	going to walk down the list because it's kind of, it's kind of fun to do.
1:45.6	It's like, we created the answer.
1:46.7	So we do single origin.
	...

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