Hilton Group CEO: What makes a good hotel?

In Good Company with Nicolai Tangen

Norges Bank Investment Management

In Good Company, Business, Norges Bank, Nicolai Tangen

4.8 • 186 Ratings

🗓️ 22 November 2023

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

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Summary

Christopher Nassetta became the CEO of Hilton in 2007, at a time when the company was acquired by the private equity firm Blackstone. He navigated through challenges such as the impact of the recession, the rise of online travel agencies, and the emergence of new competitors. Through his successful restructuring of the company, launching new brands, and expanding into new markets, Hilton has become one of the world's largest and most valuable hotel companies. However, this raises questions about current trends: Are people using hotels as much post-COVID as they did before? And how is Hilton adapting to new competition like Airbnb?

The production team on this episode were PLAN-B's Nikolai Ovenberg and Niklas Figenschau Johansen. Background research was done by Sigurd Brekke with input from portfolio manager Stephanie Werner Vardheim

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Transcript

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0:00.0	Hi everyone and welcome to our podcast in Good Company. I'm Nicola Atangen and the CEO of the Norwegian
0:06.6	sovereign wealth fund. In this podcast, I talked to the leaders of some of the largest companies we are
0:11.4	invested in so that you can learn what we own and meet these impressive leaders. Today, I'm speaking to
0:17.0	Chris Nassetta, the CEO of the Hilton Group, the world second largest hotel chain.
0:22.6	Hilton operates in 123 countries, own more than 7,000 properties and have 1.3 million rooms.
0:30.6	Wow, that's a lot of rooms.
0:33.6	We own 1% of Hilton, translating into 3 billion Norwegian crowner or 300 million US dollars.
0:39.7	Chris has done an amazing job getting Hilton back to success,
0:43.3	and in this podcast he shared some unique insights and stories.
0:47.3	Stay tuned.
0:52.2	Hi everybody, super excited to be here with the CEO of Hilton Hotels, a hotel group with
1:01.8	1.3 million rooms. Wow, that's a lot of rooms, Chris.
1:07.5	Nicolai, thanks for having me. I'm honored that you'd have me on your podcast and look forward to
1:11.7	catching up on a wide-ranging set of topics.
1:16.0	What makes a good hotel?
1:18.2	You know, most of your listeners probably can answer it better than I could because they're
1:23.8	hopefully all customers of Hilton. I think it's the really quite basic things that make for a great hotel.
1:32.9	Number one, location.
1:34.4	People still select, you know, first and foremost by location.
1:39.0	But then, of course, product, product quality, amenities in the product.
1:43.4	And then last but certainly not least,
1:46.4	because I think it is the real differentiator is service. You know, we have to be really proud of
	...

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