Oh my God, I'm so excited to be happy.

This is The Woody Show.

Hey, good morning.

Now, I know we rip on customer service in different industries and things.

I mean, we're not much better.

True.

If we're being honest, we're not much better.

Not the greatest.

No, because I can play a clip-free letter.

I want to get to the emails and stuff.

But yeah, we do the show for the people who enjoy the show.

Right.

And we're not necessarily sitting here thinking about all the little people

and every little tiny complaint that comes in

because you never get anywhere.

You just be busy putting out little fires here and then trying to bend over backwards to please everybody.

You can't do that.

That would be insanity.

You can't please all the people all the time, which is why we end up here at the crossroads.

Some people just can't be helped and we have to let them go.

We're essentially firing them. We're essentially firing them.

And so what happens?

...