Head of AAdvantage shares how you can make your loyalty more rewarding

Talking Points

The Points Guy

Places & Travel, Society & Culture

4.8 • 889 Ratings

🗓️ 8 January 2020

⏱️ 23 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today, we're chatting with the president of the American Airlines AAdvantage program, Bridget Blaise-Shamai, a roughly 25-year AA veteran. We discuss topics on every frequent flyer's mind, including dynamic award charts, upgrades and attaining elite status. Listen for free where ever you get your podcasts, and make sure you subscribe to never miss an episode.

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Transcript

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0:00.0	Welcome to this episode of Talking Points. I'm your host Brian Kelly, the
0:05.2	points guy and today I am in sunny Fort Worth Texas at the absolutely beautiful
0:11.8	new headquarters of American Airlines and I am so
0:15.2	excited to announce that I have Bridget Blaze Shimai as my guest today.
0:22.0	Bridget just so happens to head the world's largest loyalty program
0:26.4	Advantage. So I'm excited to just talk to her today about all things Advantage and
0:30.8	you know working at American Airlines.
0:34.2	Bridget thank you so much for joining us.
0:35.9	Gosh Brian, thanks for having me and welcome heartily to Skyview here in
0:40.2	Farworth, Texas.
0:41.1	We're delighted to have you here at our new headquarters.
0:43.2	Let's just talk about this headquarters. I mean it is truly when you walk in there's a huge
0:47.6	engine in the ceiling, well engine sort of design. This is like an aviation geek's dream headquarters and actually
0:56.1	it's just so lighten area even if you're not a plane geek you must love
0:59.4	working here right? Well said Brian I think it really can and it does draw in those who are aviation enthusiasts with a whole host of
1:07.8	Sculptures or wall treatments or ceiling treatments in the space of the engine that you're referencing.
1:13.8	And then those who may be excited about the industry but don't necessarily have to have a 757
1:18.4	engine in the walkway or the oversized seatbelt do find it also super inviting and its open space and the
1:25.6	white walls and the the use of glass that allows the sun to come in just all very
1:29.8	you know motivating to be around even more so. Yeah, so let's talk about you know the American culture over the years has changed
1:36.4	so you know several what is it six years ago you you know merged with the US
1:40.1	Airways you were legacy American Airlines, correct?
	...

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