In 2021, Arturo Behar decided to do something he never thought he'd do.

I decided to write the email that in my entire career as a security professional, I was

taught not to write.

He sent an email to the top bosses at the company he was

consulting for, putting into writing his concerns. The email is

addressed to Mark Zuckerberg, Cheryl Sandberg, Chris Cox, and Adam Oseary.

The company was Meta Platforms, which owns Instagram and Facebook.

Arturo is a computer scientist focusing on safety and security.

Actually, if I get the chance I would really love to read out the email to you.

Sure, yeah, let's do that.

Here Mark, I wanted to bring to your attention what I believe is a critical gap in how we as a company approach harm.

In his email, Arturo wrote that Meta wasn't doing enough to keep teens safe from harassment,

and that the company wasn't fully aware of how bad the problem was.

Today, we don't know what percentage of content people experience as misinformation, harassment, or racism.

We have done great work driving on prevalence and there will always be more to do.

But what if policy-based solutions only cover a single digit of what is harming people.

The letter ended by saying,

I am appealing to you because I believe that working this way will require a culture shift.

I know that everyone in M team deeply cares about the people

we serve and the communities were trying to nurture. And I believe that this work will be in the

service of that.

How did you feel after you press send on that email?

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