I worked with a great service manager years ago.

Luckily, early in my career, and I was explaining about my orientation process.

He goes, I love that.

That's one of the most important things.

And I'm going, it's important, but why are you making such a big deal out of it?

And what he shared with me is very profound.

He said, the way that I orient people in their first two weeks dictates the success that they have with the rest of the time at my company.

And I was just like leaning back going, oh, come on, that's a little over the top, don't you think?

He goes, nope.

He said, if you remember when you were in junior high school or middle school for some people out there, you felt like a big person, right?

But as soon as you got to high school, you were that little fish in a big pot. And what you really would have to have is a big brother, big sister, coaching you and steering you along, which is what senior tax and field supervisors do.

Welcome to the home service expert, where each week Tommy chats with world-class entrepreneurs

and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's

really behind their success in business. Now, your host, the Home Service Millionaire, Tommy Mello.

All right, we are live with Al Levy.

And I've been working together now for a long, long time.

Feels like a long time.

Al is an expert in business systems, operations, staffing, sales marketing,

plumbing, HVec, and Electrical.

He's based here in Phoenix with me.

He wrote the seven power contractor.

He's the president of that company, started in 2002.

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