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Thrivetime Show | Business School without the BS

Harley-Davidson | Former Director of Communications for Harley-Davidson Ken Schmidt Shares How He Helped to Turn Around Harley By Creating a WOWing Customer Experience + Tebow Joins June 27-28 Business Conference!!!!!

Thrivetime Show | Business School without the BS

Clay Clark

Business, Entrepreneurship

4.71.5K Ratings

🗓️ 20 March 2024

⏱️ 125 minutes

🧾️ Download transcript

Summary

Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE:
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Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com)

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Transcript

Click on a timestamp to play from that location

0:00.0

On today's show, we interview Ken Schmidt, the man responsible for helping to turn around Harley-Davidson.

0:08.0

How in the world did he fix a company stereotyped as being the product of choice for thugs and criminals.

0:14.6

How did he change people's perception about Harley Davidson only building junk bikes?

0:19.6

How did he convince the dealerships to take their quality to the next level.

0:23.2

On today's show, Ken Schmidt explains why businesses that live by products will die by their products.

0:29.5

He explains why most people don't fill out surveys, but will tell you how to improve your

0:33.4

product or service if you are physically standing next to them and asking them

0:37.3

sincere questions. He explains why the vast majority of social media marketing

0:41.5

is a complete and utter waste of time.

0:44.0

He explains why meeting people's expectations is a direct path to extinction.

0:49.0

He explains why people are not loyal to products, people are loyal to people.

0:53.6

He explains why Harley Davidson does almost everything differently

0:57.4

than everybody else.

0:58.8

All of this and much, much more during this one hour of power interview with Ken Schmidt, the man who

1:05.3

successfully turned around the Harley Davidson Motor Company.

1:09.5

Some shows don't need a celebrity narrator to introduce the show, but this show does.

1:17.0

Two men. Eight kids, co-created by two different women, Thirteen multi-million dollar businesses.

1:25.0

Ladies and gentlemen,

1:27.0

welcome to the Thrive Time Show.

1:30.0

Three two, one,

1:32.0

here we go.

1:33.0

We started from the bottom now we're here.

...

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