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Seeking Wisdom with David Cancel

#Growth 5: The Most Remarkable Product Onboarding I've Ever Seen

Seeking Wisdom with David Cancel

Molly Sloan

Business, Entrepreneurship

5610 Ratings

🗓️ 6 February 2019

⏱️ 17 minutes

🧾️ Download transcript

Summary

On this episode of #Growth, host Matt Bilotti dives deep into the product onboarding experience of Superhuman, an email client and the "fastest email experience ever made." No matter if you're in B2B or B2C this episode and Superhuman's unique, 1:1 onboarding experience is full of lessons you should steal for your own. Why? Because without stellar onboarding and activation, users will never pay you, stick around or tell their friends about your product. Be sure to catch all this and more on #Growth.

Transcript

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0:00.0

What's up everybody? This is hashtag growth. I'm your host, Matt Pilate. And I have something that I was just so

0:15.8

excited to talk about today that I just had to jump in the recording booth to tell you all about it.

0:20.3

It is the

0:21.5

most remarkable product onboarding I've ever seen, and it's by a company called Superhuman.

0:28.6

And if you, I don't care if you're in B2C, B2B services, whatever it might be, I promise you

0:36.3

there's something you can learn from this and the way

0:38.4

that they do their onboarding, let's go ahead and jump right in. So for those of you who may not

0:45.0

be familiar with superhuman, they pitch themselves on their website as of this recording as

0:50.2

the fastest email experience ever made. And it's also an email client that currently costs $30 a month, which seems crazy, right?

0:59.6

Because you have dozens and dozens, if not hundreds of options of free email clients that

1:06.2

you can go download for your Mac, your PC, your mobile, whatever might be. And so I heard about it and I was like,

1:13.2

you know what, why would I pay that? And then all of my social circles started getting all hyped

1:19.9

about it, talking about how good it was, the VP of Growth at Drift signed up for it. Gee, David

1:25.9

Cancel signed up for it. I saw some people I respected starting to have the sent with superhuman link in their email.

1:31.9

And I was like, you know what?

1:32.6

This seems pretty cool, but still not bought in.

1:35.3

And then I got a notification one day that Google inbox, which I love, was shutting down in March.

1:41.6

Ah, all right, time to find something new.

1:44.2

You know what?

1:45.0

I'll buy into the hype.

1:46.4

I'll give it a month.

1:47.5

Let's see how it goes.

...

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