Why are businesses like HelloVet choosing Apple products and services?

So we started the business two years ago.

We had a few people who were used to PCs and this was their first foray into Macs.

But it's been super smooth getting everyone onto those devices and everyone seems really, really happy.

Find out how Mac can help you run and grow your business at apple.com forward slash hello vet.

This week's go-to is really a breakdown of all the principles and best practices that I have learned in this five-part series that we just finished called Rupure and Repair.

So I thought it would be helpful to collect the tips in one place for easy reference and also to share with people that you

might be in conflict with or people that you know to be in conflict with others who might

really want to add some new tricks to their bag of tools or with people you know who are struggling to reach some kind of understanding

with someone they really care about. So number one is that the goal of these hard conversations

is not winning and it's not persuasion. The goals are connection and growth. So once you reorient yourself

around connection and growth, then here are some very specific tactics to fold into your conversation.

One is affirmation, which is saying things like, that makes sense, or yes, I hear you.

Two is avoid distractions, which means put your phone away.

Three is staying curious and demonstrating curiosity with simple questions like this.

When you say blank, do you mean blank?

The next one is around negative emotions, and as they come up, the goal,

this seems very difficult to me, but the goal would be to validate them. Like I can see how you would feel that way. Or that is frustrating rather than just launching into a huge defense of yourself.

The next one is about body language, which is super simple and probably self-evident,

but merits saying nonetheless.

So that list is eye contact, nodding, facing the other person, and maintaining a relaxed

body posture.

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