Glynn Austen-Brown & Michael Cook: PwC: Insurers going digital - learning from the leaders (218)

InsTech - insurance & innovation with Matthew Grant & Robin Merttens

InsTech

Business, Entrepreneurship, Investing

4.9 • 51 Ratings

🗓️ 27 November 2022

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

PwC is a professional services network of firms. The company is one of the largest professional services networks in the world and is considered one of the Big Four accounting firms. Glynn Austen-Brown and Michael Cook, Partners at PwC, joined Matthew and covered topics including why insurance companies need to move to be fully digital and what that takes. Other topics include: Examples of where analytics are improving how companies support their customers How companies are overcoming the historical challenge of the “trust gap” Underinsurance in Southeast Asia and how insurtechs can address this market How PwC is working with companies in the insurance industry such as Admiral You can find PwC’s report referred to in the podcast here. Learn more about PwC including our past interviews, podcasts and reports from our dedicated website page If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Describe some of the ways insurance companies will benefit by going fully digital and the processes involved in making the transition Identify key points on how collaboration between different industries can improve business efficiency Explain some of the advantages of using analytics and list examples of how implementing this feature can enhance customer support If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 218 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcript

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0:00.0	Good morning or good evening and welcome, Matthew Grant here.
0:14.2	And for those of you in the US, happy Thanksgiving.
0:17.9	And by the way, you're not alone in plugging us in or have you listen.
0:21.0	Over 25% of our listeners come from North America. That's close to 50,000 episodes downloaded.
0:27.8	Well, this week I'm talking to Glyn Austin Brown and Michael Cook, both partners at PWC.
0:33.6	Now, one of the questions we're often asked is how our insurers getting on going truly digital, not just wrapping technology around legacy, but starting with a completely fresh approach.
0:44.4	Is that possible? And if so, how do the new and the old work together?
0:48.7	Well, Michael has some observations on that, and Glyn picks out some of his favorite themes from
0:54.2	PWC's recent report exploring insurance in 2025.
0:59.8	And after a busy year at INSDEQ, we're pausing our events, dinners and workshops through
1:04.7	to the end of the year.
1:05.4	But our research team will be working on our reports and continuing to build out our knowledge
1:09.9	of over 700 companies
1:11.8	supporting insurers, data and analytics around the world.
1:15.3	Let us know if you want to find out more about that.
1:17.5	Okay, here's Glyn and Michael.
1:26.2	Glenn, Michael, we've been spending a long time waiting to get you to have this discussion.
1:31.3	So really pleased to bring the two of you together and learn more about what PWC is doing.
1:35.0	Now, PWC, of course, needs no introduction to most people,
1:37.7	but probably useful to talk a little bit about what you're doing in insurance.
1:41.1	So you're doing a variety of things, audit, tax, you've got a risk business unit
1:45.3	and delivering outcomes and solutions versus consulting and your deals business. We're going to
	...

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