U.S. Customs and Border Protection says that in July arrests of people illegally crossing the

U.S. Mexico border were the lowest they've been in nearly four years.

It comes after the Biden administration imposed new rules intended to encourage migrants

to use legal pathways to seek asylum. There's even an app for that. But as Gustavo Solis of

K-PBS in San Diego reports, the app isn't always helping the most vulnerable

migrants.

Migrants will be restricted from receiving asylum at our southern border unless they seek it after entering

through an established lawful process.

When President Joe Biden announced the new restrictions in June,

he said asylum seekers should use existing legal pathways to enter the United States.

Those who seek come to the United States legally, for example, by making an appointment and coming to a port of entry,

asylum will still be available to them.

Make an appointment, sounds easy, and it is, at least in theory.

All you have to do is download the CBP1 app on your smartphone, fill out the application, and schedule an appointment. But in practice?

The app is famously glitchy.

You know, in preparing for this interview, I tried to use use the app I downloaded the app and I tried to make an appointment and it glitched out that is Jeremy Young he's an attorney with Altoto Lado a nonprofit law firm that represents migrants with asylum claims and

yung says that CBP1 has bigger problems than just being glitchy.

Not everyone has a smartphone.

Migrants without smartphones cannot get appointments.

Also, the app only comes in three languages, so good luck if you do not speak English, Spanish, or

Haitian Creole.

And using the app is practically impossible for migrants with certain

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