Giving Effective Feedback - Part 3 (Updated)

Manager Tools

Mike Auzenne

Careers, Feedback, Leadership, Business, How-to, Development, Strategy, Management, Skills, Coaching, Advice

4.6 • 1.3K Ratings

🗓️ 18 July 2005

⏱️ 29 minutes

🔗️ Recording | iTunes | RSS

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Summary

In this week's podcast, Mike and Mark share a technique managers can use to give feedback to their team members. Feedback is the most frequently-used tool of effective managers. What is feedback? Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals.

Transcript

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0:00.0	Folks if you enjoy our guidance about the Madhwin Trinity, getting to know your people, talking
0:06.0	about performance, asking for more, pushing work down, and our tools are helpful, one-on-one's
0:10.9	feedback, coaching, and delegation. The ideal way to learn about implementing
0:14.8	them is to come to one of our effective manager conferences. One day we cover all of the
0:19.8	major topics. You practice feedback, you practice coaching, you practice delegation.
0:25.0	I can't tell you the number of times people have said to us,
0:28.0	wow, I thought I understood the tools, and then when I had to practice, I realized I've taken it to another level.
0:35.0	Come to the website, check out our conference schedule, see us all over the U.S. and in Europe and in Asia and in Australia.
0:42.0	See you there. and in Asia and in Australia.
0:42.8	See you there.
0:44.8	Welcome to Manager Tools.
0:46.4	Today's topic, feedback, part three.
0:49.3	Here we go. Oh, Now tell me about step two, what's step two about?
1:10.0	Step two and three are really the heart of the model.
1:12.8	And step two is where we describe what the direct did.
1:17.4	Okay.
1:18.5	Steps two and three together are you did this and here's the outcome.
1:21.9	It's cause and effect stimulus response behavior
1:25.8	and outcome action and result. That's all it is. Okay so step one might be can
1:31.8	give you some feedback. Step one might be, can I give you some feedback?
1:33.2	Step two might be something like, hey, when you're angry,
1:37.0	or when you act like a jerk.
	...

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