“Give Me The Worst Hotel” - Horst Schulze BETS His Career On A New Ritz-Carlton Standard
Valuetainment
Valuetainment Episodes
4.8 • 1.7K Ratings
🗓️ 17 March 2026
⏱️ 15 minutes
🧾️ Download transcript
Summary
Horst Schulze reveals why he left a fast-track career at Hyatt Hotels Corporation to build The Ritz-Carlton into the world’s best luxury brand. In this leadership masterclass with Patrick Bet-David, he breaks down purpose-driven culture, service over price, and why caring for people beats any product strategy.
Transcript
Click on a timestamp to play from that location
| 0:00.0 | Okay, so walk me through when you're at Hyatt, you're making a name for yourself, Ritz comes and recruits |
| 0:07.6 | and recruits you take your opportunities to risk. What happened there? |
| 0:11.4 | First, and I would like to say that because I would like to impact young people in the conversations |
| 0:16.7 | such when you come to my age, you want to impact. Sure, yeah yeah. When I worked for hired, I was Food and Barrage director. |
| 0:24.5 | That means I was in charge of the food and beverage operation of the hotel in Chicago. |
| 0:30.2 | Year and a half later, I got a call for Mr. Freund, who was the president of Hyatt at a time, |
| 0:37.2 | and said, |
| 0:37.6 | Hors, sit down, we have something wonderful for you. |
| 0:40.4 | You have done a great job with a European flair |
| 0:43.4 | and all those things. |
| 0:44.6 | We have what is maybe the best hotel in the company, |
| 0:48.4 | and you're going to be general manager. |
| 0:51.1 | This is a moment, a dream moment, the impossible moment, the moment that you will never |
| 0:55.6 | accomplish but dream from. |
| 0:58.1 | And here he said, you're the general manager of the finest hotel we have. |
| 1:03.5 | And I said, I won't take it. |
| 1:06.1 | And he said, you're not leaving the company. |
| 1:07.6 | I said, no, I'm not leaving the company. |
| 1:09.4 | Because I want to be rooms manager first. I never was rooms manager. Stop it. Yeah. And he said, we're giving you rooms manager. And I said, yes, but I cannot be the best general manager in the company unless I have been rooms manager. Wow. What a message. And he said, I'm coming. He was in San Francisco. |
| 1:29.3 | I'm coming to Chicago and talk to you. |
| 1:31.3 | You're leaving the company. |
| 1:32.3 | I said, no, he came and said, no, I want to be room's manager. |
... |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from Valuetainment Episodes, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of Valuetainment Episodes and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2026.

