Getting Great Customer Service #071
How to Money
iHeartPodcasts
4.6 • 3.2K Ratings
🗓️ 20 March 2019
⏱️ 49 minutes
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Summary
Working hard for money isn't a foreign concept, but working hard to receive good customer service often is- we so rarely advocate for ourselves! The first step when you're looking for great customer service is to be sure to do business with a reputable company. After that, there are plenty of additional elements to consider to not only save you money, but allow you to walk away from a transaction completely satisfied and raving about how great of an experience you had when you needed assistance. Listen as we help you to make the best use of your time when advocating for great customer service.
During this episode we each enjoyed an Atrial Rubicite by Jester King which you can find on Untappd. A huge thanks to Jerrod at BrainDead Brewing for donating this beer to the show! And if you enjoyed this episode, be sure to subscribe and give us a quick review in Apple Podcasts, Castbox, or wherever you get your podcasts- we’d love to hear from you.
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Transcript
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| 0:00.0 | I'm Israel Gutierrez. I'm hosting a new podcast called Four Years of Heat. It takes you to Miami from 2010 to 2014 |
| 0:07.8 | with LeBron James, Chris Bosch and Duane Wade, set the NBA ablaze. |
| 0:12.6 | You know, having an opportunity to team up with the best trio to ever play the game of basketball |
| 0:18.0 | will take you inside those four monumental years with behind-the-scenes access and insight about one of the greatest teams ever |
| 0:25.3 | for a sum. Four years of heat on the I Heart Radio app, Apple Podcasts, or wherever you get your podcasts. |
| 0:33.9 | What do a flirtatious gambling double agent in World War II? An opera singer who burned down an |
| 0:39.7 | honorary to Kidnapper lover and a pirate queen who walked free with all of her spoils, haven't common. |
| 0:48.0 | They're all real women who were left out of your history books. |
| 0:52.1 | You can hear these stories and more on the Womanica podcast. Check it out on the I Heart Radio app, Apple Podcasts, or wherever you listen. |
| 1:03.5 | Check out the Your Financial Maven Podcast where we need to change the way we think about money, our understanding of it, and the effects. |
| 1:10.6 | I'm Samantha Mitman-Bessnov, CPA, and I have spent over 25 years in the accounting field. |
| 1:16.0 | The Your Financial Maven Podcast will touch on things like saving and budgeting and really anything around money to help you feel financially empowered. |
| 1:24.0 | Listen to the Your Financial Maven Podcast on the I Heart Radio app, Apple Podcasts, or wherever you get your podcasts. |
| 1:32.4 | Welcome to How To Money. I'm Joel and I'm Matt and today we're discussing getting great customer service. |
| 1:45.7 | That's right Joel, we're talking about customer service today and oftentimes folks think about customer service when it comes to getting something fixed, like when something has gone wrong. |
| 2:05.7 | But yeah, we're going to touch a little bit on what it means to get customer service even before things have gone wrong, even before something's broken or you've been offended. |
| 2:13.7 | Yeah, but then what if you enter a worst case scenario customer service wise, we're going to kind of go into how you handle that as well. |
| 2:20.1 | And customer service, Matt, just kind of fascinate me. |
| 2:22.1 | Yeah, you're total nerd. |
| 2:23.1 | I am. Like I could geek out on customer service stories or just how companies that handle customer service particularly well. |
| 2:30.4 | Like a company like Zappos, just known for customer service. I think that's so cool. |
| 2:34.7 | So I'm really interested to dive into this today. |
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