Hi, I'm Bill Crystal.

One of the most memorable conversations I've ever had was with retired Army Vice Chief of Staff General

Jack Keene.

He was working at the Pentagon on 9-11.

Listen to his memory of that vividly. I was in the Pentagon. It was a horrific experience. My Sergeant Penny ran into, we all have

cavernous offices, you know. She ran into my office and across the hall, across the length of the office and I had a

television that was behind some closed doors and she opened it up.

She said, something terrible is going on in New York. behind some closed doors and she opened it up she said something

terrible is going on in New York and I looked at it and the first plane that

hit I know being in New Yorker clear clear blue sky day, I mean, I sensed it instinctively what had happened.

That this was a terrorist act.

I called down to my operations officer and told him to bring the Army Operations Center up to full manning.

His name was General Peter Corelli and he eventually goes on to be a four-star general sitting in a very desk that I'm at.

And then he gets into the operations center and we're having another conversation and the plane hits the Pentagon.

The second plane had already, obviously had hit in New York and I asked him, did you hear

that and he said, no, he was five stories down.

The Pentagon is actually a 10-story building, five up and five down.

And so my office shook and some stuff fell down.

And I told Pete, I said,

Pete, that plane just hit us.

And I went out to my people, and I told them,

look at call your homes right now, and make sure everybody knows you all right and then I want you all to leave

...