Welcome to the most nutritious hour of business talk all week.

This is Coffee Break with Game Changers, presented by SAP.

The best run business is run SAP.

Your host and moderator is Bonnie D. Graham. You'll hear from the innovators who have learned to use game-changing technologies to shake up the status quo and help move today's businesses in new directions. Now, here's Bonnie D. Graham. Welcome again. If you want to run with the game changes, you're in the right place. Today's buzz, you again, I will explain.

Let me start off with one of my favorite quotes, plus au change, plus la Meme shows.

I found out that was said in 1849 by Jean-Baptiste-Alphonse Carr, K-A-R.

I'll tell you why it's one of my favorites.

Because in the early days, we had a make-A-R, and I'll tell you why it's one of my favorites, because in the early days,

we had a make-for-me-manufacturing model, and it was coming along just fine.

And then someone named Henry Ford came on the scene.

I like to say he carjacked it and launched any color you want as long as it's black,

and we went headlong into the mass production economy.

Well, today, customers are speaking up, speaking out socially, vocally, anywhere they can,

and they're calling the shots and they're saying, we want make-for-me products.

We want make-for-me services again.

That's why I started off with you again.

But this time they want higher quality at lower prices. Of course they do. And I should say, of course, we do because we're all consumers.

So the big question of the day is, can new technologies help companies give them what they want

and still find a way to make a profit because that's what business is all

about.

I'm delighted to welcome back the same panel we had on April 24th on our series, Future of Business

with Game Changers when we debuted this topic.

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