From Employee To Employer And Leader: Harnessing Effective Communication With Richard Blank
Your First Thousand Clients with Mitch Russo
Mitch Russo
5.0 • 104 Ratings
🗓️ 5 August 2022
⏱️ 45 minutes
🧾️ Download transcript
Summary
Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond.
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Transcript
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| 0:00.0 | The Podcasting from |
| 0:19.0 | from beautiful South Florida, |
| 0:21.0 | to another episode of your first thousand clients, the show that focuses on how to create success first for yourself and then all the people in your world. |
| 0:31.0 | Your first thousand clients is hosted by CEO advisor and best-selling author, Mitch Russo. |
| 0:37.0 | Listen as Mitch and his inspiring guests share how to turn your hidden assets into a rich recurring revenue stream. |
| 0:44.0 | Discover revenue streams you never had. |
| 0:47.0 | Increased continuity profits and help you acquire extraordinary value for your company and family. And now here's your host, |
| 0:57.0 | Mitch Russo. |
| 1:00.0 | Welcome to this moment in time when you get to chill out tune in and extract wisdom you could |
| 1:06.0 | use to grow your business with your first thousand clients. So today I have something |
| 1:11.2 | special for all of my coaches in the audience. |
| 1:13.8 | You know as a coach myself I realize I've been spending about 30 minutes per session on |
| 1:18.3 | admin and this started to become a problem once I had two, three, four, and five clients a day. |
| 1:24.6 | Now I'm wasting a lot of time right in the middle of the day, my peak time on doing what I call |
| 1:30.9 | $10 an hour work. So I started looking for a way to eliminate that work with software |
| 1:37.2 | and I tried many many systems and none of them worked for me. The reason they didn't work for me is because they were very complex. I didn't have time to watch hours of videos. They were very expensive. I didn't want to spend 60, 80, or 100 dollars a month or more on something just to help me manage my business and then finally I did |
| 1:56.3 | things that know what the software did that have made me very successful and I wanted my software to mirror that too. |
| 2:03.0 | Nothing ever showed up that would help me. |
| 2:05.0 | So I did what I think all good entrepreneurs should do |
| 2:09.0 | when you find a problem, solve it. |
| 2:11.0 | And that's what I did. |
| 2:12.0 | So I created a software product called |
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