5 • 1.4K Ratings
🗓️ 14 July 2025
⏱️ 30 minutes
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🎙 Welcome to this Special Webinar Episode of 'Fries with that' on the Boostly Show! 🎙
👋 Welcome to Boostly, where we give STR and MTR owners and managers the tools, strategies, and support to win more direct bookings — no fluff, no ads.
💡 This video is part of our free training series to help you grow your short-term rental business and take control away from OTAs.
How can you make guest upsells a meaningful part of your short-term rental business? In this special panel episode, Mark Simpson is joined by Laura Muse from Muse Escapes, Mike O’Connell from Happy Guest, and Siddhi Mittal from YHangry to share practical strategies for making upsells work in the real world of hosting.
They discuss how to figure out what your guests actually want, simple ways to set up and market upsells, and how building relationships with local partners can create unique guest experiences — and boost your bottom line. You’ll hear why adding a personal touch matters more than ever and how using upsells the right way can even help reduce cancellations and increase booking conversions.
Let's jump in.Happy Guest: https://www.happyguestofficial.com/YHangry: https://yhangry.com/Muse Escapes: https://museescapes.com/
Connect with Boostly
https://Boostly.co.uk
https://Boostly.co.uk/5steps
https://instagram.com/boostlyuk
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0:00.0 | All right, good morning, good afternoon, good evening. Welcome everybody to a very special little |
0:07.1 | webinar called Fries with VATS. So this was an idea of Maddie Rifkin, who is on her way to be |
0:15.9 | joining us. We did a session at the short stay summit in London and it went down really well and we |
0:22.2 | thought, well, let's get it online so we can record it, pop it on the YouTube, the LinkedIn's |
0:27.6 | and everywhere so that more people can get access to it. |
0:31.5 | We have got amazing people that are with me on the stage and we've got people in the |
0:35.7 | audience which is fantastic and audience members, |
0:38.5 | those who have taken time out of your day to join us, you are going to have the exclusive |
0:43.0 | opportunity to ask questions at the end. I'm going to let my esteem panel introduce themselves |
0:50.1 | in a second, but before we get going, if you look on the right of you, there is a little chat |
0:55.0 | box. There's a chat box and there's a question and answer. So in the chat, just say hi. Let us know |
0:59.7 | where you're tuning in from around the world. Let us know more about your business or even |
1:03.5 | pop in a little web link so you can promote your business, which is all good. And then if you've got any questions when it comes to upsells, leave it in the question |
1:11.7 | box. I will take that and then I will make sure that we asked our esteem panel as we go. |
1:17.4 | So let's get started, shall we? We'll start with Laura, then go Mike and then go City. Can you just |
1:22.2 | keep a couple of minutes just to introduce who you are, where you're from? And then we'll go from |
1:27.1 | there. Hi, my name's Laura Mews. I'm based in the UK. I have a five-star award-winning holiday |
1:33.0 | lets in the fabulous peak district. I'm still quite new to the industry. I've only been a host |
1:38.9 | slash owner for the past three years. But I have learned a lot, a lot. And we're all about it's feeling |
1:47.9 | when you stay at Musascapes. It's not just head on a bed. And we've created some amazing packages |
1:54.1 | for guests that have hit national press. And yeah, that's me really in a nutshell. |
2:00.6 | All right. I guess I'm up. |
... |
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