Fraud and fat fees - This is Money Show

This is Money Podcast

This is Money

Business, Investing, Business News, News

4.4 • 735 Ratings

🗓️ 30 October 2015

⏱️ 53 minutes

🔗️ Recording | iTunes | RSS

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Summary

Fraud and overcharging special - This is Money Show

If ever you needed proof that even the most unacceptable behaviour by financial and consumer 'service' providers can be entertaining, don't miss this week's episode.

The great money double act is back: editor Simon Lambert and consumer affairs editor Lee Boyce despair at the TalkTalk data leak and ask whether the company's security is so lax that customers can tear up their contracts and walk away

With Share Radio presenter Georgie Frost, they talk about the future of these kinds of frauds - where hackers dip into a company's database and help themselves to customer information, which they sell on to crooks. How bad can it get? Very bad.

Also on the show:

EU data roaming charges are in the news this week. And it's good news - you'll no longer accidentally pay thousands of pounds to download an episode of Finding Nemo while on holiday with the kids.

Quiz of the week: Can you guess what Lloyds is mis-selling this week? There always seems to be something. It's packaged accounts! Staff sell car insurance to people who can't drive and travel insurance to people who don't go on holiday. And this at the same time the bank's PPI mis-selling bill goes stratospheric.

There's more banking lunacy, where customers are told they can only settle a dispute by visiting a branch - but the branch has been closed. Well done RBS.

Odeon Cinemas - the cinema chain adept at finding ways to annoy customers - has found a new way to rip them off too. There's a new tax on overhyped movies such as the new James Bond Spectre. An extra £1 on already overpriced tickets.

And finally, house prices horror, insurance premiums rockets yet inflation is down, petrol is cheaper yet electric cars are growing in popularity. Work that out and enjoy.

This is Money

Email us hello@dmgmedia.co.uk

Text us 020 7938 6000.

Hosts: Georgie Frost, Simon Lambert, Lee Boyce, Helen Crane

Producer: Georgie Frost

Hosted on Acast. See acast.com/privacy for more information.

Transcript

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0:00.0	A very warm welcome to This Is Money and Share Radio podcast.
0:09.0	I'm Georgie Frost here with you on DAB online and through the Share Radio mobile app every weekday from 9 until 1 sharing ideas about money.
0:16.6	Today I'm joined in the studio by editor Simon Lambert, Consumer Affairs Editor Lee Boyce
0:21.2	from the award-winning This is Money to talk through some of the stories on their website
0:25.1	they've been investigating over the last seven days.
0:27.5	And on the agenda today, dark web, cyber hacks, identity theft, the stuff of sci-fi movies,
0:33.7	no more. How safe are we online in the wake of the Talk Talk hack? This was not the first time
0:39.8	that Talk Talk has suffered this sort of attack. They are responsible for ensuring that customers
0:45.0	information is protected. Our company's doing enough though to protect our data and how worried
0:50.0	should we be about a new bill coming in next week to give police the power to view the web browsing history of everyone in the country.
0:58.1	Also today, Lloyd's still putting aside millions for PPI misselling.
1:02.4	They put another 500 million aside for compensation.
1:06.6	It brings the total amount to virtually 14 billion pounds.
1:10.6	Lloyd's were the leader.
1:12.1	It says new trouble looms on the horizon.
1:14.9	Will it ever end?
1:16.1	And it comes as Royal Bank of Scotland,
1:17.7	named the worst bank for branch closures,
1:20.5	according to a campaign group.
1:22.3	Also in the money charts today,
1:24.1	house prices, insurance premiums,
1:26.1	are on the up,
	...

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