Frances Frei's three pillars of leadership
The TED Interview
TED
4.4 • 2.5K Ratings
🗓️ 20 November 2019
⏱️ 60 minutes
🧾️ Download transcript
Summary
A professor at Harvard Business School and expert in work culture, Frei goes into companies like WeWork and Uber with the goal of turning toxic environments into healthy, inclusive spaces. She shares why authenticity, logic and empathy are the most vital skills an employee can have — and how the measure of a true leader can be seen not just in their presence, but in their absence, too.
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Transcript
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| 0:00.0 | Ted Audio Collective |
| 0:10.5 | Hello, I'm Chris Anderson. Welcome to the Ted interview the podcast series which starts where a Ted talk ends |
| 0:17.7 | Today we're talking about company culture and the crucial importance of ideas like empathy |
| 0:23.4 | authenticity and trust and |
| 0:25.4 | The need for leaders to well stop making it all about them |
| 0:30.9 | Francis Frey is a professor of technology and operations management at Harvard Business School |
| 0:35.9 | But most people know her as a culture consultant |
| 0:39.8 | Francis has helped make over some of the world's most controversial brands riot games |
| 0:44.8 | Uber and most recently we work at times when trust within those companies was at a low if you know |
| 0:52.1 | Totally reveal that I get you I see you and I'm doing this for you |
| 0:57.7 | Then nobody is gonna trust you and you're already lowering the bounds of how much you're gonna get out of everyone |
| 1:03.5 | So trust is necessary. It's not sufficient, but it is the necessary first step |
| 1:09.6 | We'll get an intimate look at how and why Francis took on these companies and how her methods apply to everyone in the office and outside |
| 1:18.5 | So Francis Frey, welcome. Thank you so much |
| 1:24.5 | So Francis tell us a bit more about you and what it was like growing up |
| 1:29.1 | What did you imagine you would be when you grew up? |
| 1:33.3 | So I grew up in a small town |
| 1:36.2 | six kids I was the youngest born when my mother was 25 |
| 1:41.4 | Our household income was I'm sure the median income of the nation |
| 1:47.1 | Went to public schools didn't go to restaurants |
| 1:50.8 | First time I ever got on an airplane was with my college basketball team and we flew |
| 1:55.2 | To play a competitor |
... |
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