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Money Box

Flight compensation - where do the stranded stand?

Money Box

BBC

Business

4.2825 Ratings

🗓️ 3 June 2017

⏱️ 25 minutes

🧾️ Download transcript

Summary

Around 75,000 travellers were left facing long delays and cancellations after a British Airways computer system failed over the Bank Holiday weekend. Helen Dewdney, founder of the Complaining Cow consumer advice blog outlines how affected passengers should approach the compensation process.

Ahead of next week's general election Chris Philp from the Conservative Party and SNP spokesperson for work and pensions Ian Blackford set out their personal finance manifestos. What might the policies mean for your money?

Transcript

Click on a timestamp to play from that location

0:00.0

You're about to listen to a BBC podcast, but this is about something else you might enjoy.

0:05.4

My name's Katie Lecky and I'm an assistant commissioner for on demand music on BBC Sounds.

0:10.8

The BBC has an incredible musical heritage and culture and as a music lover, I love being part of that.

0:17.5

With music on sounds, we offer collections and mixes for everything, from workouts to

0:22.4

helping you nod off, boogie in your kitchen, or even just a moment of calm. And they're all put

0:28.3

together by people who know their stuff. So if you want some expertly curated music in your life,

0:35.0

check out BBC Sounds. Welcome to the download of Moneybox. This week,

0:39.1

compensation from British Airways and the Conservatives and the SMP set out their tax and pension

0:44.3

plans. Hello, in the last of our pre-election interviews, the Conservatives tell us that the

0:50.6

care home fee cap will be a real cap that covers all costs. The SNP says it will not

0:56.5

raise higher rate tax, so it wants to raise the top rate. And outside the election, Tony

1:01.9

Bonsignore is here. Yes, Paul. Passengers caught up in BA's computer meltdown last weekend. Tell me

1:07.3

how they were treated by the airline. I doubt they could have made a bigger mess-up if they'd set out to do so in the first place.

1:14.1

So what compensation can they get and how do they get it?

1:17.0

But first, this time next week, we should have a new government.

1:21.1

Over the last two Saturdays, I've been interviewing the main parties

1:23.9

about some of the personal finance issues in their manifestos,

1:27.2

and today we finish

1:28.3

that off. First, the Conservatives. We had hoped to interview a minister, someone of the same

1:33.4

rank as the shadow ministers and party spokespeople we've had from other parties. That's what

1:38.5

we asked for on May the 5th and frequently insisted upon since. But this week we were finally

1:44.0

told no minister was available and offered Chris Philp.

...

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