Flexible and intelligent collections for improved returns, with Hannah Baynham

How to Lend Money to Strangers

Brendan le Grange

Credit, Fintech, Management, Lending, Banking, Business, Careers

5 • 2.6K Ratings

🗓️ 9 October 2025

⏱️ 51 minutes

🔗️ Recording | iTunes | RSS

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Summary

Getting out of debt has never been harder, and, yes, a sluggish economy and the cost of recovering from a global pandemic play a big role in this, but lenders are not entirely blameless. For too long, it felt cheaper to deliver rigid and unpleasant collections processes, because 'it's not like the customer has a choice'.

But they do, they have the most important choice available: to pay or not to pay.

Collections is not just about 'how do we make the customer pay', it's about 'how do we let them pay' and so, yes, getting out of debt has never been harder, but in today's episode, Hannah Baynham explains how Haboo Money is fixing this with personalised, flexible and intelligent collections.

Haboo Money can be experienced at https://www.haboomoney.com/

Hannah can be reached on LinkedIn at http://linkedin.com/in/hannah-baynham/

As is Haboo, at https://www.linkedin.com/company/haboo-money

I'm on LinkedIn, too, of course, at https://www.linkedin.com/in/brendanlegrange/ as is the show https://www.linkedin.com/company/how-to-lend-money-to-strangers

You can support the show by buying one of my guests via the affiliate links on my site (it doesn't cost you anything extra): https://www.howtolendmoneytostrangers.show/recommended-reads

Commercial partners include (when you click one of these affiliate links, I earn a small commission but you won't pay a cent more)

ProtonVPN Browse privately with a community-owned secure VPN that safeguards your privacy. https://go.getproton.me/aff_c?offer_id=26&aff_id=12767

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Friends of the show include: https://www.ontap.co.za/pages/hoedspruit-store-details (for all your Hoedspruit-based bathroom needs), https://www.joinhumoni.com, and https://chaos-out-of-order.com/

And since you like podcasts, I'm also co-create hAIghtened senses with Christo van Zyl, in which looks at the intersection between human senses and technology

Keep well, Brendan

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Transcript

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1:18.7	Now with a £1,500 electric car grant. I think people are realising that it's not always someone's
1:25.8	fault if they are having financial difficulties.
1:29.6	And I think that message is changing, albeit sometimes I have frustrating conversations with people
1:34.6	who don't necessarily see it that way. And I think overall, the lenders, the collection agencies,
1:40.7	debt management plan providers, whoever it might be, are wanting to be able to treat their
1:47.9	customers in a better way, give them the experiences that they deserve.
1:51.9	But as you mentioned, they just don't have the systems to power that.
2:07.1	I really haven't left Fiona Charlson much time to edit this episode, but luckily she is very good,
2:12.9	and I've kept you waiting long enough, so I asked for a big favor, which means as you're listening to this episode, I am in Mumbai at the Global FinTech Fest. I'm really excited about getting back to
	...

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