Fixable: Kelli - “How do I deal with a communication breakdown?"

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4.1 • 11.9K Ratings

🗓️ 23 April 2023

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

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Summary

Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. This is an episode of Fixable, another podcast from the TED Audio Collective. You can follow Fixable wherever you are listening to this.

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Transcript

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0:00.0	Hey everyone, Elise Hugh here.
0:06.1	I'm excited to share something different today, a new podcast from TED called Fixable.
0:10.5	It's hosted by Francis Fry, a Harvard business professor and Anne Morris, a CEO and best-selling author.
0:17.0	They're two of the top leadership coaches, and they're married.
0:20.1	Together, Anne and Francis move fast and fixed stuff by talking to guest callers about their workplace issues and solving those problems in 30 minutes or less.
0:28.7	Find and follow Fixable wherever you're listening to this.
0:34.5	This is a new segment we like to call Anne and Francis's favorite icebreakers.
0:39.2	We do a lot of work with teams, and we try to get them to start communicating honestly very quickly.
0:44.4	So we think a lot about what are the questions at the beginning of meetings that's really great an environment.
0:50.7	People can have an honest dialogue.
0:52.9	A low stakes one I often use is tell us
0:56.9	about a piece of art that means something to you. Oh, good. I'll tell you the one that moves me the most.
1:02.3	And it's a photograph that our dear friend Emmy took when she was visiting us. And our oldest son was
1:08.4	two or three. On the weekend, we took him to the classrooms at the Harvard Business School.
1:13.7	Not break into the classroom.
1:15.1	Not break in.
1:15.8	I mean, it's really an overstatement.
1:17.0	But find our way into the classrooms, which have just magnificent layers and layers of boards.
1:21.3	And we would rearrange the furniture a little bit so that he could stand on it and draw.
1:25.8	Such a light footprint.
1:27.2	No one ever knew we were there.
1:28.6	No.
	...

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