Fixable: Kelli - “How do I deal with a communication breakdown?"

TED Business

TED

Business, Modupe Akinola, Ted Business Podcast, Business Leadership Podcast, Ted Talks Business, Ted Modupe, Ted Talks

4 • 1.2K Ratings

🗓️ 14 April 2023

⏱️ 29 minutes

🔗️ Recording | iTunes | RSS

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Summary

Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. This is an episode of Fixable, another podcast from the TED Audio Collective. You can follow Fixable wherever you are listening to this.

Transcript

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0:00.0	Ted Audio Collective
0:08.0	Hi everyone, I have something different today.
0:12.0	This is an episode from Fixable, another podcast in the Ted Audio Collective.
0:18.0	In each episode, business leaders and Morris and Frances Fry
0:23.0	take calls from listeners about particularly difficult work problems
0:27.0	and they fix them.
0:29.0	They're all about moving fast and fixing things
0:32.0	and believe that they can get to the bottom of almost any conundrum in just one session.
0:38.0	Here's an episode I think you'll really enjoy.
0:41.0	To hear more, you can find Fixable wherever you're listening to this podcast.
0:50.0	This is an segment we like to call Anne and Frances's favorite icebreakers.
0:54.0	We do a lot of work with teams and we try to get them to start communicating
0:58.0	honestly very quickly.
0:59.0	So we think a lot about what are the questions at the beginning of meetings
1:03.0	that's really great in environment people can have an honest dialogue.
1:07.0	A low stakes one I often use is tell us about a piece of art that means something to you.
1:14.0	Oh good, I'll tell you the one that moves me the most.
1:17.0	And it's a photograph that our dear friend Emie took when she was visiting us
1:21.0	and our oldest son was two or three.
1:24.0	On the weekend we took him to the classrooms at the Harvard Business School.
1:28.0	Not break into the classroom.
1:30.0	Not break it.
	...

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