Fixable: Kelli - “How do I deal with a communication breakdown?"

TED Health

TED

Health & Fitness, Fitness, Shoshana Ungerleider, Medicine, How To Be Healthier, Ted Shoshana, Ted Talks Health

4.2 • 1.5K Ratings

🗓️ 2 May 2023

⏱️ 29 minutes

🔗️ Recording | iTunes | RSS

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Summary

Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. This is an episode of Fixable, another podcast from the TED Audio Collective. You can follow Fixable wherever you are listening to this.

Transcript

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0:00.0	Ted Audio Collective
0:14.0	This is Ted Health.
0:15.0	I'm Dr. Shoshana Unger-Lighter.
0:17.0	Today, I want to share a new show from the Ted Audio Collective.
0:21.0	It's called Fixable, and it's hosted by renowned leadership coaches Francis Frey and Anne Morris.
0:27.0	They're professional partners who just also happen to be married partners,
0:32.0	and they're bringing their special blend of expertise, humor, and insight
0:36.0	to real-life leadership and workplace questions solicited from listeners like you.
0:41.0	I hope you'll enjoy this preview of Fixable,
0:44.0	and if you do, subscribe wherever you get your podcasts.
0:57.0	This segment we like to call Anne and Francis' favorite icebreakers.
1:01.0	We do a lot of work with teams, and we try to get them to start communicating honestly very quickly.
1:06.0	So we think a lot about what are the questions at the beginning of meetings that's really
1:11.0	great in environment.
1:12.0	People can have an honest dialogue.
1:14.0	A low stakes one I often use is tell us about a piece of art that means something to you.
1:21.0	Oh, good.
1:22.0	I'll tell you the one that moves me the most.
1:24.0	And it's a photograph that our dear friend, Emmy, took when she was visiting us.
1:28.0	And our oldest son was two or three.
1:31.0	On the weekend, we took him to the classrooms at the Harvard Business School,
1:35.0	not break-in to the classroom.
	...

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