February28th - What to do when passenger names are wrong
Simon Calder's Independent Travel Podcast
The Independent
3.6 • 628 Ratings
🗓️ 28 February 2023
⏱️ 10 minutes
🧾️ Download transcript
Summary
One of the most frequent questions I get asked is about what to do if a passenger name is incorrect on a booking. Airlines are very eager that names be correct, while trains in the UK aren't bothered at all. In this episode, I guide you through what the rules are and what you can do about an incorrect name on a booking.
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Transcript
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| 0:00.0 | Hello and welcome to today's independent travel podcast with me Simon Corder and once again |
| 0:09.1 | I'm joined by my esteemed colleague Charlotte Hindle who's been looking at the many questions |
| 0:14.5 | that you are sending in about names on bookings and mostly when they are wrong. |
| 0:21.6 | So if we just look at flights first of all and if you are the person who has booked |
| 0:27.6 | your flight direct with the airline online, you know for yourself or for your friends, |
| 0:33.6 | and you have spelt a name incorrectly. |
| 0:38.5 | What happens? |
| 0:39.5 | What can you do? |
| 0:41.4 | And is there some type of fee that you need to pay in order to change that name? |
| 0:46.6 | And does it matter? |
| 0:48.3 | It does matter a lot to the airlines. |
| 0:51.3 | So yes, they will say we want your ticket to match exactly what it says on your |
| 0:58.9 | passport. And it might be that you're called Harry by everybody, but actually it says Harold on your |
| 1:06.6 | passport. Now, assuming that you pick that up immediately, there is generally no problem. British |
| 1:14.5 | Airways, for example, will cancel or change any booking within 24 hours, as long as you've made it |
| 1:20.9 | direct at BA.com. Other airlines, Ryanair, will letters up to three letters in your name |
| 1:29.7 | if you've done something silly like reversing your first and last names |
| 1:33.9 | or you've got muz instead of mister then again those can be very easily changed |
| 1:41.2 | but the ideal is to get them done immediately so that there's no charge. |
| 1:48.3 | Otherwise you might be told there's going to be a charge but actually most airlines can sort |
| 1:52.5 | this out fairly easily at the airport. |
| 1:54.7 | Okay, when you say immediately, what do you mean? |
... |
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