Exploring the Psychology of Human Robot Interaction with Tom Guarriello
The Unmistakable Creative Podcast
Srinivas Rao
4.8 • 1K Ratings
🗓️ 19 September 2016
⏱️ 60 minutes
🧾️ Download transcript
Summary
In this interaction that takes place between a person and a robot, the person is a critical determining factor in how that interaction is going to work. Just like with your computer. If you have a very frustration tolerance for example, computers are going to drive you crazy because computers are always going behave in confounding ways. They’re always going to do something that you didn’t want expect or want. If I allow my low frustration tolerance to guide my interactions with my computer, it’s not going to be a good relationship with my computer. It’s going to be a terrible relationship with my computer. Software isn’t going to work. We all know people who can’t get things to work on their computer. The computer is just fine. It’s the human part of the interaction that isn’t working well. – Tom Guarriello
Tom Guarriello is the founder of Robosych, where he explores the psychology of human-robot interaction
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Transcript
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| 0:00.0 | In this interaction that takes place between a person and a robot, |
| 0:07.0 | the person is a person is a critical determining factor into how that interaction is going to work, |
| 0:20.3 | just like with your computer. |
| 0:22.0 | You know, if you have a very low frustration tolerance, for example, computers are going to drive you crazy. |
| 0:31.0 | Because computers, as we talked about a little bit even just |
| 0:34.8 | before we started recording computers are always going to behave in |
| 0:38.2 | confounding ways they're always going to do something that you didn't expect, that you didn't want, |
| 0:45.8 | and they will do something. |
| 0:47.6 | Now, if I allow my low frustration tolerance to guide my interactions with my |
| 0:57.6 | behavior with my with my with my computer that's not going to be a good |
| 1:01.3 | relationship with my computer it's going to be a good relationship with my computer. |
| 1:03.0 | It's going to be a terrible relationship with my computer. |
| 1:06.0 | Software isn't going to work. |
| 1:07.5 | We all know people who can't get things to work on their computer and the computer is there to work just fine. |
| 1:17.4 | It's the human part of the interaction that isn't working well. I'm Sreeney Rao and this is the unmistakable creative podcast where you get a window |
| 1:30.2 | into the stories and insights of the most innovative and creative minds who started movements, |
| 1:35.0 | built thriving businesses, written best-selling books, and created insanely interesting art. |
| 1:39.0 | For more, check out our 500 episode archive at unmistakable Creative.com. |
| 1:44.0 | This is a passenger announcement. You can now book your train on Uber and get 10% back in credits to spend on Uber eats. |
| 1:59.0 | So you can order your own fries instead of eating everyone else's. |
| 2:03.0 | Trains, now on Uber. T's and C's apply. |
| 2:07.0 | Check the Uber app. |
... |
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