I had this secret. I robbed banks in my spare time.

Lives less ordinary from the BBC World Service.

This is not a good thing to do because police are after you.

Find out more at the end of this podcast.

Hello, I'm Claire Williamson. Welcome to Business Daily from the BBC. What's it like to be cut off from your money in the digital world?

They want everybody to have a card, so you don't even know what you got in your bank. If you want to know, you have to go on the internet again to find out.

And how lockdown changes to banking services made many older people feel disempowered and lonely.

It made it worse because digitally, you know, they were not savvy. They were not connected.

And if they had to ask, they had to go and ask their child who was probably working from home

in the next room, you know, that how do I connect? How do I check my bank?

How do I check how many funds I have? You know, how do I pay my bills? And that sense of dependency

sort of made matters worse. In today's Business Daily from the BBC, we look at the impact

that moving away from face-to-face banking is having on older people around the world and find out

whether enough is being done to help them. So today we're going to go through how to scan a document

using Google Drive. I've come to a digital skills training session organised by Age UK at a community centre in East London

and today's class is on how to scan a document.

So if you tap on the Google Drive app...

Using a mobile phone or digital device is second nature to many of us who spend much of our lives online.

But for Gulros, Anne and Wapolola,

three ladies of a certain age who are regulars at the training group,

it's difficult grasping new skills with gadgets,

and that can be disempowering.

...