Excellence Always Wins, Feat. Horst Schulze, with Joel Marion – BTI 22

Born to Impact

Joel Marion

Christianity, Religion & Spirituality

4.8 • 5.4K Ratings

🗓️ 5 March 2019

⏱️ 77 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this week’s episode, Joel and Dan sit down with the Founder of Ritz Carlton hotels, Horst Schulze, and dissect the winning formula of excellence that built arguably the #1 luxury hotel brand in the world, including:

-How you can be a professional in any and everything you do, no matter how big or small

-Why every single team member of the workforce ultimately serves the customer, even if they never interact with them directly

-The “internal customer” concept, and determining who yours is

-Owner’s vs Renters mentalities in the workplace

-Two extremely important and emerging customer needs – individualization and customization – and why those who don’t adopt these principles will be out of business before long

-How to pinpoint the exact root of a problem easily and effectively

And so much more.

Regardless of who you are or what you do, Horst’s mindset will inspire you to operate with excellence in every area of your life. If you want to excel in everything you do, this is a conversation that you are surely not going to want to miss.

Even more, be sure to subscribe to the Born to Impact podcast to ensure you get notified as new episodes release each week!

After listening, be sure to pick up a copy of Horst’s new book, Excellence Wins, at Amazon.com or wherever books are sold.

Transcript

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0:00.0	I read just now there, over 50% of the people got to work unhappy.
0:05.0	And Manu, there are 50% who are happy in the same job and 50% are not happy.
0:11.0	So what is it? Is the decision to be happy? Make a decision to be excellent.
0:16.0	And if you do things well, you will be happy. God gave it all into our hands, how we feel and what we are.
0:24.0	And I'm married. I'm still in love with my wife after 40 years. That's a decision.
0:29.0	I don't wait for the feeling. I am in charge of the feeling with my decisions.
0:34.0	Hey, man, brother. That's amazing.
0:43.0	All right. What is up guys? And welcome to the podcast to another episode of Born to Impact.
0:49.0	I'm very, very excited today. I'm going to be introducing our guest in just a moment.
0:53.0	He is the founder of Rich Carlton Hotels. But before we get into all the awesome content we have lined up for you today,
1:00.0	I want to remind you guys that this is the one and only podcast guys specifically designed to move you further towards living the life you were born to live.
1:09.0	With every episode, our goal is to give you clear and actionable steps, not fluff, but real practical takeaways to help you live in more impactful life.
1:20.0	The life with purpose, a life where you're making a difference in your family, in your relationships, in your career, and in the world around you.
1:31.0	As always today, I'm joined by my co-host Dan aka Kill Mode, Bong. What's up, brother?
1:36.0	How we doing, Joel? I'm super excited, man. And I have to say that the man that we have today, I mean, I have to say I have gone to this hotel.
1:46.0	Hotels over many different areas for so many times in my life. And I have to say it's probably if not the best in the top two in the world.
1:55.0	It's unbelievable. I'm super excited. I can't believe he's on here with us today on this podcast. And everybody's going to get a ton of value.
2:02.0	Thank you so much for being here, by the way. I'm happy to be.
2:07.0	All right, this is going to be exciting. As Sam mentioned, I've had the pleasure of staying at number of Ritz Carlton's restaurant.
2:12.0	I'm going to talk a little bit about your new venture with Kappella Hotels, with what you call an ultra luxury experience.
2:19.0	But I've had the pleasure of staying at Ritz Carlton's all over the world. And it's always been one of those experiences where I left.
2:28.0	And the four seasons I leave and I feel like people just took care of me every step of the way.
	...

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