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at Samsung.com. Hi, it's Phoebe. This is our last episode of 2016, and we want to say thank you so much for listening to criminal and coming out to live events and for all of your tweets and emails, we read every single one.

To close out the year, we thought we'd bring you two lighter stories.

We hope you like them.

We certainly had a lot of fun putting them together. So here you go.

So what has your experience with customer service been in the past?

I mean, are you just like everyone who hates

when they have to deal with this stuff?

Oh, sure.

...