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Boardroom with Rich Kleiman

Eugene Remm on Scaling the Right Way: 'You Can’t Fake Hospitality'

Boardroom with Rich Kleiman

Boardroom Podcast Network

Sports, Business, Entrepreneurship

4.4620 Ratings

🗓️ 13 November 2025

⏱️ 24 minutes

🧾️ Download transcript

Summary

Eugene Remm, co-founder of Catch Hospitality Group, joins Rich Kleiman on Boardroom Talks to share how he built one of the most recognizable restaurant brands in the world without losing authenticity or the soul that made it special. From his early days as a nightlife promoter in New York to creating a global hospitality empire, Remm discusses the lessons learned along the way, from scaling culture and consistency to building teams based on trust and communication. He also opens up about leadership, patience in business, and why true hospitality is something you can’t fake. Watch as Remm breaks down what it really takes to grow a brand that connects across food, culture, and experience, and how he’s continued to evolve Catch without compromising what makes it unique.

Transcript

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0:00.0

The success is in the deal.

0:01.5

So if you do $10 million of revenue and make a million dollars, but you spent seven, that's a bad deal. It's really hard to make simple food interesting and really good. And then yeah, I'm gonna have a pizza roll, and it's gonna be made from five different types of cheese, but we're still calling it a pizza roll. Hospitality is in an interesting space. There's no middle anymore. Everything in the middle is dead.

0:21.7

I'd rather have 10 A minuses than 1A plus

0:24.6

because that's much more of a scalable business.

0:26.9

What's up everybody and welcome

0:28.5

to another boardroom talks.

0:29.9

My name is Rich Climmon.

0:31.3

And today we are in Soho, New York,

0:34.0

with a very dear friend of mine,

0:35.5

a very successful restaurateur and entrepreneur.

0:39.0

And I'm very excited to talk about his journey

0:41.7

and about two of his red hot establishments

0:44.3

in New York City today.

0:45.2

So please welcome to the show, my friend, Mr. Eugene Ram.

0:48.8

Thank you so much for a wonderful introduction.

0:51.4

I appreciate it, excited to be here.

0:53.2

I'm excited to be here too. And this restaurant is one of the hottest restaurants, period, I think.

0:59.0

We're probably an hour or two from opening.

1:01.0

Do you still get the same type of excitement being at one of your places every day?

1:05.0

I think I never got too excited. Even when I was younger in the business, I think I was always looking for what was going to go wrong.

1:11.9

Success is, it's a rarity. It's not a given. Some people are like super surprised, like when something doesn't work. I'm surprised the other way. I'm surprised when everything does work. So for me, to have the amount of people who work in this restaurant, they're all excited. And that gives excitement. I think just it all feeds from each other.

1:28.5

But what I am most certainly is grateful.

...

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