If you can believe it, it's another episode of startups for the rest of us.

This is a show where every week we cover topics related to building and growing startups

using an ambitious yet sustainable approach.

This is where we talk about building real businesses with real customers who pay us,

real money, and we seek freedom, purpose, and relationships.

Thanks so much for joining me again this week.

Great conversation with

Cody Duval. He is the founder slash acquirer of a support app, a customer support app called

Keeping. And I'm doing something a little different over the next two weeks. It occurred to me

that the last time I did a really tactical kind of tip-oriented learning

episode, several people tweeted me and actually a couple wrote in saying, you should do more

of those. Those were like the early days of startup for the rest of us. And of course, I want to have a mix.

I want to have a balance of different episode types. So what we're going to do over the next two weeks

is today we're going to hear Cody's story of acquiring and growing keeping in this really crowded space of

help desk tools, customer support tools. And then next week, we're going to hear from him on nine

tactics for amazing customer support. Because obviously Cody running an app with a bunch of

customers doing customer support, he sees the do's an app with a bunch of customers doing customer

support, he sees the do's and don'ts. He sees the strategies and tactics that win and those that

are pretty big mistakes. So I'm excited for this format, and I think it's something I'm going to

consider doing with additional guests in the future. Because someone running an app that

sends a lot of email or that helps people do customer support,

they probably know a lot more about sending email and doing customer support than most of us do as generalist founders.

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