Welcome to Decoding Sales, a podcast where an engineer, that's me, Alex, and a salesperson.

That's me, Peter.

I'm talking to the art and science of sales as relates to life and business. I'm excited for this episode because this is a real life scenario that came up recently.

And Peter, I want to hear your take on it.

I was talking to a friend of mine about their sales team at the company that they work for.

And they were asking me, when is it okay for a salesperson to lie to their customers?

Peter, I'm curious for your just snap reaction to that.

Yeah, I think it's unacceptable to lie to your customers.

Okay.

Because eventually they'll find out the answer, or even if there's a 1% risk of them finding out you lied, that breaks a ton of trust.

Yeah.

That's kind of how i think about it too but

let me let me like give you a scenario that i'm curious about so the scenario the scenario here was

salesperson is working with a customer the customer wants a plan as asking do you have a plan

that has the following features? And the salesperson

says basically no, tries to keep them on the current plan. Look, this company actually has a

plan with that pricing structure that would be more advantageous to the customer. But they

didn't tell them about it. And I'm curious, like, it seems like that's like obviously a lie.

And like, I would consider that unacceptable.

But as a salesperson, you also want to keep a deal on track.

So how do you think about that?

Like, how would you handle that situation?

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