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Back to Work

Episode 42: Coconut Headphones

Back to Work

5by5

Business, Society & Culture, Barriers, Dan Benjamin, Careers, Communication, Merlin Mann, Creativity, Work, Productivity, Constraints, Technology

4.72.3K Ratings

🗓️ 22 November 2011

⏱️ 76 minutes

🧾️ Download transcript

Summary

This week Dan and Merlin talk about asking good questions instead of massaging your real problem until it fits the comforting solution you found on the cover of a magazine.

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Transcript

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0:00.0

Hello, Merlin, man. Hi, Dan Benjamin. Hi, Merlin, man. Hi, Dan.

0:08.7

Hey, look at me. I'm in San Francisco. I look at me. I'm Dan.

0:13.4

Hey, I went to San Francisco when I was younger now. I'm an adult. I used to be the

0:20.3

see something. Oh, burp, burp, burp, burp. Which one were you? The CTL? You're the

0:25.4

see, see, see something of the CSO. I don't know what a CSO. See something. I've been a

0:32.4

CTO couple, unfortunately, a couple times. I must be a miserable job. A lot of work. Yeah.

0:39.8

Oh, I'm Merlin. I don't work for CEOs. Hey, look at me. I'm Dan. I have observations. It

0:47.1

just seems like you must be in, except in some companies, you must be like a, an ungodly

0:51.0

kind of middleman, right? I mean, in some companies, you would like virtually run the

0:56.0

other places, you're mainly keeping office updated. And then in other kinds of places,

1:02.3

you're stuck somewhere between the board and biz dev and a bunch of people with beards.

1:08.6

Yeah, no. In a worst case scenario, you're sort of a slightly more empowered,

1:14.8

ultimately responsible IT manager. Totally, right? In the best case scenario, you actually get to

1:22.2

like order new equipment and have fun. Well, certainly it varies by company. But I think about like,

1:26.8

it's funny. I filled a prescription yesterday at Walgreens and the pharmacist, the one cool

1:30.9

pharmacist who's not insane and incompetent will be creepy. She, she was like, I'm sorry,

1:36.3

this takes so long. This computer is so, you know, old and so slow. And I was thinking about that.

1:40.7

I was thinking about how when I go to my bank, I think they're using Windows 2000 at my bank

1:46.0

and like a really old version of I eat by like, when is it a great, it's like deciding to quit

1:51.3

smoking crack, like when is it a great day to decide to a like update an entire suite of Windows

1:56.8

and office and so, etc. And probably some enterprise something, something and then be train people

2:02.1

on that. See support that, right? I mean, it's, you have this cascade of stuff that has this huge

...

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