In this highlight from the podcast, Dr. Cloud dives into an all-too common problem during confrontations: Hijacking. We’ve probably all had this happen at least once. Someone has done something that needs to be addressed and when we confront them they externalize it: it’s about someone else, or some other thing that happened. The problem is no longer in the room, and as we all know, you can’t fix a problem that’s not in the room. Another thing they might do is turn into the victim and shut down. When this happens they have effectively hijacked the conversation. Dr. Cloud gives examples on how to handle various types of hijacking.

 

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