Hello, hello, Marilyn. Hi, Dan. How are you? I'm pretty good.

Pretty good. I'm doing great. Yeah, how's everything? It's going great. I got my computer back. Hey, what was the story on that thing?

Just what we thought power supply. What are you gonna do? What are you gonna do? Was it under any kind of like warranty or did you have to pay pay to get the repairs done? Nope. Nope. Apple care, baby. Sweet. I'm an Apple care man. I guess.

Well, I am. I don't buy those deals on most things, but I feel like with Apple stuff, it almost always pays off. And I think over time, especially with phones, like it really pays off. Like when? Yes.

When my wife's phone got doused in water, I was too embarrassed to even take it in. Then I one day, I've told the story before, but I suddenly remembered that I've got super duper Apple care on it. And they're like, yeah, yeah, like if we can't fix it, we'll replace it for 50 bucks.

I was like, what? That's bananas. Yeah, it's crazy. Yeah, so this was good. Yeah, I mean, I got my, of course, I can't say anything about Apple without bitching a little bit.

But I, you know, I, I, I, sorry, I've talked about this in so many places, but it was, you know, a couple of Tuesdays ago that this happened. And I knew I was going to have to be out of town. So I was trying all kinds of crazy stuff.

I would not, you know, ordinarily spend a huge amount of time on knowing to some level of certainty, talking to friends and my own gut that was probably the power supply.

But, you know, the whole process of dealing with the repair stuff is, it's kind of a donkey drill. You know, it's something a lot of people talked about. It's like it's the experience of getting something fixed with Apple today versus a few years ago feels very different.

Where, you know, in, I mentioned this on an upcoming reconcilable differences, but I had a really great Apple support person was very helpful texting and talking.

And, you know, eventually I got on the phone and got some, I felt like very high level, not very high level, but like a super helpful, very great person who was kind enough to compliment me on all of my chicken bone rattling that I had done to try and fix it. He says, yeah, that sounds like the power supply.

And finally, I was like, hey, you know, can you hook a brother up with the genius bar and we'll get an appointment going. He's like, nope, can't like you got to go do that. They have no, they have no way to do that.

You still have to go through that process.

In times that I was looking at this over a week and a half or so, the time to take it in a device was never fewer than three days and was often five days.

Which, you know, that's kind of crazy. I guess you could be one of those animals that just shows up and then waits for three hours until a spot opens, but I'm not going to do that.

That was a little surprising to me, but then also you cannot schedule a genius bar appointment more than a week out.

So there's a little bit of threatening the needle to getting this stuff done. And then when you do go in, I'm sorry, bitch, but like I think this is a source spot.

I think the resources and management are not there right now. And it was, it's just you go in there, it just feels like chaos and people are wandering around.

I guess, you know, it's managed in its way, but like my appointment was like 20 minutes late, even though I scheduled it four days earlier.

And, you know, you have to have the genius bar appointment, even if, you know, everybody kind of knows what it is, you can't just drop it off.

I don't know, it feels a little bit of a source spot because that used to be the whole when the Apple store came along. It was so different.

It felt so different. It looks so different. Your interactions in an Apple store so different than what you'd expect going to fries or best by.

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