Hello and welcome to the Fizzle show.

Sorry, that is so annoying. I'm sure it must be.

This is the Fizzle Show. Fizzle.com is a leader in online business education.

We publish conversations here about blogging, online marketing, building an audience, and more.

You can find out more at fizzleshow.co.

Every Friday, we publish another conversation about the art and science of supporting yourself

doing something you actually care about.

Your hosts are Barrett Brooks,

Steph Crowder, Corbett Barr, and me, Chase Reeves. We run fizzle.com, a website full of training

courses to help you run a small business, and more importantly, where you will find the community

of entrepreneurs who won't let you quit. Try your first five weeks for free on us when you go to fizzle.com slash try five.

That is just for you podcast listeners.

Fizzle.com slash try five.

In this episode, listen, if you sell a product digital or not, you are going to experience

with this Fizzler experience.

She sells a digital training

course and the course has a 30-day money-back guarantee. It's fairly common in this kind of

digital course-selling world. But what do you do if someone needs a refund quite a far bit past

that refund time? And what if her story involves a moving story?

And what if that person tries to publicly shame you about it or something?

In this episode, we share that Fizzler's story, what she decides to do, and killer advice

about how to handle customer service issues like these.

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