Episode 133: Reframing the REFUND

The Mind Your Business Podcast

James Wedmore

Entrepreneur, Business, Businessmindset, Entrepreneurship, Entrepreneurialmindset, Management

4.8 • 1.8K Ratings

🗓️ 13 December 2017

⏱️ 29 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

If you’re in business, there’s a really good chance that you’ve had to refund a customer before. You’ve probably experienced the sting and hurt, and even started questioning yourself or your business. What does a refund really mean though? In this special bonus episode, return guest of the podcast Mel Abraham joins me to look at how we can begin to “reframe the refund”!

In this episode you’ll learn:

How a refund is actually a good thing for your business!
Why a lack of refunds, or low number, can be an indicator of a problem needed to be addressed
There are implications of holding onto a story about refunds (and consequences of doing so)
Why we need to always be “honouring our offer”
Refunds are usually not due to an issue with your product, but instead this…

What you can do to insulate yourself from the things that can trigger you!

Transcript

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0:00.0	You're listening to the mind your business podcast episode number 133.
0:06.0	Today we're talking all about how to reframe the refund.
0:11.0	So, stay tuned.
0:15.0	Hi, I'm James Wedmore, and I've built a multiple seven-figure internet business that offers the financial freedom to do what I want when I want.
0:24.0	And I'm the first to say that hard work and hustle
0:27.0	are not essential ingredients for your success.
0:30.7	So how do you build a thriving business from the inside out?
0:34.0	Now with over 800,000 downloads, this is the Mind Your Business Podcast.
0:40.0	What's up, ladies and gentlemen, James Wedmore here and welcome to another bonus episode of the Mind Your Business podcast.
0:48.0	I am actually joined here in the studio, Wedmore HQ, with none other than my good buddy, my neighbor,
0:56.2	and returning guest, Mr. Melvin Abraham.
1:00.3	Hey, hey, hey, there he is. How you doing? It's good to be here. It's awesome to be it's good you got to say it's good to be back. It's good to be back. It's good to be back. It's good to be back.
1:08.4	Guys this is a really short, hopefully it'll be short episode all about having a conversation about the dreaded
1:15.0	R word refunds refunds I actually we were thinking about this before we started I said
1:21.8	I only want you
1:23.8	are listeners to listen to this episode only when you've just experienced a refund
1:29.8	done done done so if you haven't don't listen to this right now.
1:34.0	Skip this one.
1:35.0	I want to have the conversation when it's fresh in your mind and your heart,
1:39.0	when it stings, when it hurts, when you start to question everything it's that bomb that you put on the the scab we are the
1:46.9	Vicks vapor rub for refunds yes so we want to have a conversation. So we're going to pretend, are you going to assume that you've just experienced one? And by the way, you know, if your friend has just had a refund, maybe you give him this episode.
2:03.2	Now here's one of the reasons why I wanted to have Mel on the episode today that make this really fun and special.
	...

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