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Exponent

Episode 076 — Apple’s Organization and Services

Exponent

Ben Thompson / James Allworth

Technology

4.6832 Ratings

🗓️ 22 April 2016

⏱️ 66 minutes

🧾️ Download transcript

Summary

Ben and James discuss the different types of organizational structures, the benefits Apple gains from having a unitary form, and whether or not the company should make changes to more effectively compete in services. Links Ben Thompson: Apple’s Organizational Crossroads — Stratechery Ben Thompson: Services and Apple’s Strategy, The Power of a P&L — Stratechery Daily Update Episode 071: Pickaxe Retailers — Exponent Ben Thompson: Paypal’s Incentive Problem — Stratechery Hosts Ben Thompson, @benthompson, Stratechery James Allworth, @jamesallworth, Harvard Business Review Podcast Information Feed iTunes SoundCloud Twitter Feedback Sponsorship Inquiry

Transcript

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0:00.0

Hi, James.

0:00.8

Ben, how are you?

0:03.0

I'm okay. How are you?

0:05.3

I'm good. I'm continuing to feel a bit better than I was the week before.

0:10.8

Everything's on an upward trajectory.

0:12.9

The weather's starting to turn into this beautiful Californian springy summary type stuff that's just amazing.

0:19.7

I have no cause for complaint whatsoever.

0:22.4

It is, the weather's starting to turn here, where that means it's starting to turn

0:24.8

sweltering. And, you know, for the podcast, of course, I turn off the air conditioner and

0:29.1

all that sort of stuff. So which long-term listeners have heard my to rails about this and

0:33.1

don't want to hear about again? Suffering for the listeners. I'm sure everyone appreciates it. Well, I mean,

0:39.8

it goes without saying I have to suffer for the listeners everything about. You got me.

0:47.6

It's almost like you put it on a tea. All I do is swing the bat. Yeah, there we go. Isn't that my job, Ben?

0:55.8

I appreciate it.

0:57.7

I always making me look good, but you know, you're always making me look mean.

1:02.3

Neither of those things are true.

1:05.2

You, on the subject of looking good, I must compliment you on this week's article on Apple and organizational

1:13.6

structures. They are topics that we've touched on, but the way you threaded it together was

1:18.8

super compelling, super clear, and I thought you did a really good job. Well, thank you. I appreciate it.

1:24.9

It is something we've touched on, and I think there's a podcast we had a few weeks ago, I think where we were talking about Amazon. And we kind of had an aside about Apple. And it's and this, this services issue and the way that the organization is structured. And it's something that we, we've, multiple times and I guess what what I was this

1:47.1

was this is the chance like in some respects you know it's good to have like the place to point to

1:52.0

and be like this is the point that I keep trying that I keep trying to make and so um I was good I had

...

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