Ep15: Serve Your Customers

Ready 4 Pushback

Nik Fialka

Business, Careers, Leisure, Aviation

4.8 • 716 Ratings

🗓️ 9 March 2023

⏱️ 20 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Invest in your ability to resonate and be intentional with people in this episode as Nik tells a story of him engaging with his RV park customers. Learn how to converse with empathy and absorb his experience to be a pilot who knows how to serve his customers mid-flight. Dive in and add this enhancement to your tool belt!

WHAT YOU’LL LEARN FROM THIS EPISODE

A look into Nik’s RV Park business and his ways to serve his customers
What true customer service is all about
The importance of being genuine in every conversation with customers
How to create a lifelong customer relationship

RESOURCES/LINKS MENTIONED

CONNECT WITH US

For any questions, exciting people to be on the show, or if you want free coaching about the aviation industry, send Nik an email at [email protected]!

Are you ready to take your relationship to the next level? Don’t wait until it’s too late. Use the promo code “PODCAST” and save 10% on all our services. Check us out at www.spitfireelite.com!

Transcript

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0:00.0	Have that conversation, smile at the people, hand out those little wings and the little cards and all the things, talk to the kids, bring some first class snacks and ask the parents.
0:10.6	Like, hey, can I give them, you know, I got some gummy bears or whatever?
0:14.0	That goes so far.
0:15.3	If you have the ability to do that, awesome.
0:18.2	Most pilots don't understand what career opportunities are available in the world of aviation.
0:23.6	They're making career decisions based on advice from friends or posts on internet forums,
0:29.6	meaning they are taking huge risks with their livelihood without having all the details.
0:34.6	This podcast was created to help you understand the aviation industry so you can find your dream job.
0:42.3	Let's get ready for pushback.
0:44.4	Here's your host and my dad, Nick Fialca.
0:48.4	Hey, pilot, what's up?
0:50.1	It's Nick Fialca.
0:51.8	Today is another solo episode, and today's topic Fialca. Today is another solo episode.
0:55.9	And today's topic is customer service.
0:58.7	And there is so much to unpack.
1:01.3	Customer service, the reason we're talking about that today is because you are super, super likely to have a question about customer service pop up in your interview.
1:10.6	And you really need to be ready to answer that.
1:15.0	This is going to be a primer, right?
1:16.3	Like this is going to be a 10,000 foot view of some really important topic to think about.
1:22.0	But the way to get good at this and the way to really dive into this is with our friends at Spitfire and getting
1:30.1	the reps and getting the feedback and getting the guidance from the coaches like that's how you
1:35.5	get good at this so as I'm going through like take notes this is good information I'm passing
	...

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